Business Process Expert

7 days ago


Chennai, Tamil Nadu, India Vestas Full time ₹ 9,00,000 - ₹ 12,00,000 per year


Responsibilities
  • Be a key point of contact in APAC in relation to Global Operating Model in Service
  • Conduct operating model compliance checks and take corrective actions if operating model misalignments are identified.
  • End user system and process support.
  • Active participation in Business Process Expert (BPE) Forum meetings.
  • Gather and consolidate improvement ideas and pains from the region.
  • Prioritize and validate proposed changes to global Level 4 processes.
  • Responsibility to review updates for L5 instructions.
  • Development of local-level L5 processes to accommodate local legislative requirements (as approved within Forums, and in agreement with local management).
  • Participate in the prioritization and validation of user stories that define how we will update our systems.
  • Ensure the quality of the training/reference material that is produced for onboarding of new colleagues and adoption of new features.
  • Development of improvement proposals, and presentation into Forums.
  • Facilitate regional adoption of improvements driven from the BPE Forum.
  • Identify and continuously pursue process improvement opportunities
  • Maintain and develop a community of highly engaged super users that are providing first level support to end users.
  • Involve business stakeholders and share/communicate knowledge & innovation
Qualifications
  • Relevant degree in business, engineering, or similar
  • 12-15 years of work history from Service background
  • Effective experience and comprehensive knowledge of process and system frameworks
  • Experience with SAP, Salesforce and Power BI
  • Advanced MS Office especially MS Excel, MS power point and MS word skills
  • Experience in IT requests and incidents
  • Project management experience on process and system improvement and optimization.
Competencies
  • Effective communication skills: To gather input from stakeholders, explain changes coming, providing end user support and deliver training. Highly proficient in both verbal and written communication in English
  • Proficient analytical skills: Essential for examining issues, distinguishing between perceived challenges and actual problems, enhancing emphasis on Process Performance Indicators, and assisting in prioritizing requirements.
  • Change management.: Have a good understanding of what it takes to implement improvements in the organization. Familiarity with the ADKAR model.
  • Good coordination skills: will be required to coordinate internally with other stakeholders to plan training sessions, gathering of input/feedback from APAC subregions.
  • Business knowledge: Understand the service business area and it's the main drivers. Have a comprehensive understanding of the strategic ambitions set by the Business Reference Groups.
  • Ability to keep the helicopter view: Understand the pain points of their colleagues in the region while keeping a clear line of sight of the tactical or strategical priorities.
  • Well-organized with demonstrated accountability and ownership
  • An engaged participant in group efforts
  • Effective time-management capabilities
  • Inspired and engaged
What We OfferAdditional Information

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