Senior Customer Service Executive

4 days ago

Bengaluru, Karnataka, India Wroots Global Full time ₹ 60,00,000 - ₹ 65,00,000 per year

Senior Customer Service Executive - International Voice Process

To schedule an Interview call - HR SHOAIB

Requirements:-

- Excellent Communication in English.

- Prior experience in US/UK/Australian voice process.

- Fluent English Communication Skills (verbal & written) must be clear, confident, and

neutral/accent-neutral.

- Experienced are welcome to apply

- Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Senior Customer Service Executive domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

- Handle inbound queries from customers in a professional and friendly manner.

Identify and resolve customer complaints by providing timely solutions.

Maintain a high level of customer satisfaction by addressing inquiries promptly.

Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.

Work collaboratively with cross-functional teams to resolve escalated issues.

- Work Location: Manyata Tech Park

- Shifts: UK Shift (5 days work /2 days off)

- Salary- Upto 6.5LPA

- Immediate Joiners Only

Interested Candidates Can Contact & share Resume To - HR SHOAIB

or

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