Assistant Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Taking floor rounds and maintaing the cleaning and floor hygine

Daily Morning MOD - Taking rounds for upkeep of mall in terms of cleaning and maintenance , to ensure the mall is ready before 11 Am .

Daily Brifing of HK and Parking to motivate the staff for the better work enviroment.

Highlighting the maintenance related points to Engineering team for recor in Complaint management system and follow ups to get it done

Cordination between Mall management and retailers for ther complain and feedbacks.

Taking Monthly tranings for HK & Parking team .

Receive & log calls/complaints/requests/suggestion from clients/customers/tenants/Inhouse team etc

Forwarding on reactive calls to shift engineers/concern team members and issue job cards if any

Answering queries from the tenants/ guest / Visitors

Daily operations of the "Help Desk" function including delivery, problem escalation/resolution

Collection of daily sales / TD figures from Retailer's and maintain the record of the same

Preparing the monthly Operations MMR and submitting to Operations Manager

Feedback from Customers, guests feedback form to be filled in a day and submission to Marketing Manager

Assisting Marketing team for events, SOH and promotional activities cordination and calling customers for mall events informations.

Responsible for Collecting and maintaining the record of KYC details of all the stores.

Equipped with available offers of various stores to inform tenants and submitting to Marketing Manager

Maintaining the records and process of issuing Prams, wheelchairs, etc.

Responsible for Mall landscape area upkeep. Monitoring daily landscape work, taking daily rounds and resolving the issues related to landscape.

Plan and execute manpower scheduling.

Recruit, train and supervise staff for the improvement of the staff.

To check on the operations of the retailers & kiosk in daily round via personal visits & ensure they operate according to Mall SOP Taking care of retailers complains/ feedbacks.

Coordination between Mall management and Kiosk clients for day to day operations for clearing the outstanding

Location:

On-site –Pune, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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