Customer Relationship Manager-Female Candidate Preferred
7 days ago
Role & responsibilities
Drive Customer Experience
Drive Collections Efficiencies
Responsible for reducing customer outstanding
Responsible for Process Adherence & Process Audit Scores
Customer Query Management by ensuring TATs are met
Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins
New Process Creation, wherever applicable
Coordinates between departments and the customer to resolve customer queries
Represents customer queries at the Corporate Office
The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s)
Preferred candidate profile
Real Estate Industry is Preferred
Female Candidate are Preferred
Interested Candidates can share the resume on or call me on
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