Head of Engineering

2 days ago

Bengaluru, Karnataka, India ContactPoint 360 Full time ₹ 20,00,000 - ₹ 25,00,000 per year

About ContactPoint360:

We're not just a BPO. We're building an AI-powered CX ecosystem. Our products include:

  • – AI-driven quality assurance
  • – AI workforce management
  • – A complete hire to retire HRMS automation platform
  • – AI-enabled third-party verification

AI is reshaping every industry, and we are moving fast to define how it transforms customer experience.

We need a Head of Engineering who understands where AI is going — and can lead teams to build, scale, and deliver with zero excuses.

What You'll Do

  • Lead engineering teams across multiple AI SaaS products.
  • Own the technical roadmap and architecture for scalability, security, and speed.
  • Ship products with fast execution and high reliability.
  • Be a client-facing leader, supporting enterprise presentations and technical discussions.
  • Recruit, mentor, and scale top engineering talent globally.
  • Drive innovation at the intersection of AI, automation, and CX.

What We Expect

  • 10+ years of engineering leadership (Head/Director/VP level).
  • Deep understanding of AI/ML (NLP, LLMs, Generative AI, automation).
  • Strong track record building and shipping SaaS and cloud-native platforms.
  • Ability to scale teams across distributed geographies.
  • Clear, confident communicator with enterprise clients and executives.
  • Accountability-first mindset — no excuses, only results.

Why ContactPoint360

  • Work on products defining the future of CX + AI.
  • Join a fast-growing company with global scale and ambition.
  • Competitive compensation with performance incentives.
  • Opportunity to build and lead a world-class engineering culture.
  • A chance to be part of a company that doesn't just follow AI trends — it creates them.

This is not just another engineering leadership role. It's your chance to help build one of the fastest-growing CX + AI companies in the world.

Apply now. Let's build the future.

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