Technical Enablement Manager

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About Us
We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our
$500M Series E
funding round, led by
General Atlantic
. Before this, we've unlocked unicorn status following our
Series D
round. We are backed by top-notch investors, including
Sequoia Capital, QIA, Riverwood,
and
Endeavor Catalyst
, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only
woman-founded, women-led
B2B SaaS unicorns
in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in
The Top 1% of all software companies worldwide in G2's 2024 Software Awards
, and
named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and

. According to G2's Spring'24 reports. Insider is also the
#1 G2 Leader in 6+ categories
, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

We're Hiring: Technical Enablement Manager

Do you love building programs that help technical teams thrive? We're looking for a Technical Enablement Manager to design and scale training that empowers our global teams to deliver real impact for customers.

What you'll do:

Job Description

• Create training programs and learning paths that help new hires ramp up quickly and effectively
• Build ongoing learning programs that ensure our people stay sharp on product updates and industry shifts
• Organize hackathons, knowledge-sharing sessions, and workshops that spread innovation across regions
• Develop certifications that validate skills and expertise, ensuring our teams stay confident and credible
• Help team leaders and technical experts apply consistent best practices worldwide, while bringing feedback back to improve our products and processes

What we expect from you?

• 5+ years in enablement, technical training, learning & development, or related roles (SaaS, Martech, or enterprise software preferred)
• Prior experience working with technical teams (e.g., Solution Architects, Pre-Sales, or Product Specialists) or building technical content
• Bachelor's degree in Computer Science, Engineering, Education/Instructional Design, or related field (or equivalent practical experience)
• Understanding of SaaS / cloud technologies and enterprise client use cases; comfortable with APIs, integrations, and SaaS architecture
• Proven ability in curriculum development, instructional design, and building scalable learning paths. Ability to simplify complex technical concepts into digestible, practical training content
• Strong facilitation and presentation skills, with excellent written communication for playbooks, guides, and certifications. Experience coaching technical experts and standardizing best practices across multiple regions
• Experience working cross-functionally with Product, Customer Success, Sales, or Marketing teams in a global environment

Hold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)

• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that's shaping the future of customer experience
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge
• space to share your skills through training sessions and workshops if you wish. Sharing is caring
• the infamous team activities that are bursting with fun,
• no Dress Code

Was this position made for you?

So let's talk We're curious bugs and can't wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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