
Openings For Customer Service Process
4 days ago
Openings for Customer Service Process
Requirements:
- Versant Level 5 or 6 communication skills
- HSC or Graduate
- Minimum 6 months to 1 year of experience only
Shift Timings:
- Between 9 AM to 9 PM (any 9-hour rotational shift)
Week Off:
- 1 Rotational week off
Salary:
- Versant 5: Up to 27,000 CTC
Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
- Process customer requests for products/services, handle complaints, and escalate issues when necessary.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
- Collaborate with team members to achieve shared goals and maintain a positive work environment.
Rounds of Interview: - HR
- Operations
- Client
Work Location: Airoli, Navi Mumbai
To Apply Now /Contact for more details
HR Akshada
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