Openings For Customer Service Process

3 days ago

Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 2,70,000 - ₹ 3,24,000 per year

Openings for Customer Service Process

Requirements:

  • Versant Level 5 or 6 communication skills
  • HSC or Graduate
  • Minimum 6 months to 1 year of experience only

Shift Timings:

  • Between 9 AM to 9 PM (any 9-hour rotational shift)

Week Off:

  • 1 Rotational week off

Salary:

  • Versant 5: Up to 27,000 CTC

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
  • Process customer requests for products/services, handle complaints, and escalate issues when necessary.
  • Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
  • Collaborate with team members to achieve shared goals and maintain a positive work environment.

    Rounds of Interview:
  • HR
  • Operations
  • Client

Work Location: Airoli, Navi Mumbai

To Apply Now /Contact for more details

HR Akshada

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