Customer Enablement Manager

A bit about us:

Virtuoso's mission is to enable and lead the world's quality-first revolution. The field of QA has not kept pace with the software industry's transition to CI/CD. We are fixing that.

Virtuoso has reimagined how software is tested by developing a game-changing platform that is already being used by the biggest names in software. We passionately believe that anyone should be able to create and maintain tests regardless of their technical skill, and that quality is a key driver for change and growth. The latest advances in AI and Machine Learning have been leveraged to produce test automation software that thinks like a human, empowers everyone to test, and for the first time delivers on the promise of codeless test automation. Achieving remarkable success has become a business-as-usual activity for us and we need to rapidly expand our team for that to continue to increase. Want to join the quality-first revolution? Then read on.

A company without borders with employees that make an impact worldwide, with offices and a remote team spread across the globe. The nature of our product is reflected in our thorough and agile culture. We do the right things fast and our application process is no different. We want exceptional people and we will act to get them.

About the Role

We're looking for a Customer Enablement Manager (CEM) to support one of our strategic enterprise customers.

As part of our Customer Experience team, you'll play a pivotal role in driving adoption, retention, and growth — guiding the customer from post-sales onboarding through to renewal.

This is a hands-on, customer-facing role where you'll act as a single point of contact for the client, collaborating closely with Product, Engineering, Commercial, and Support to deliver measurable success.

If you're experienced in software testing, quality assurance, or enterprise technology enablement — ideally within financial services or other regulated industries — this could be the perfect fit.

What You'll do

• Own the post-sales relationship for a dedicated enterprise customer — from onboarding to renewal.
• Act as a trusted advisor, aligning our platform to the customer's strategic goals and success metrics.
• Lead onboarding and training, ensuring smooth implementation, adoption, and measurable outcomes.
• Deliver technical enablement sessions, tailored workshops, and best-practice guidance.
• Track adoption metrics and customer health to identify risks and opportunities for expansion.
• Prepare and lead Quarterly Business Reviews (QBRs) and renewal planning.
• Collaborate cross-functionally to ensure customer feedback drives continuous improvement.

What we would like to see in you:

• 3+ years' experience in software testing, QA, or test automation.
• 2+ years' experience in customer success, enablement, or post-sales roles.
• Familiarity with enterprise platforms such as Salesforce, Dynamics 365, or SAP.
• Experience within financial services or other regulated industries.
• Strong understanding of SDLC, DevOps, and test automation strategies.
• Excellent relationship-building, communication, and stakeholder-management skills.
• Data-driven mindset with the ability to translate usage metrics into actionable insights.

Why Join Us:

• Work directly with a leading enterprise customer in a high-impact, strategic role.
• Be part of a collaborative, customer-first culture within a fast-growing tech company.
• Opportunity to influence product adoption, customer success strategy, and long-term growth.
• Competitive compensation, flexibility, and supportive leadership.

What's in it for You...

• Competitive Package, including generous and achievable uncapped commission
• Employee Share Options- Share in the success of Virtuoso
• A defined, transparent, career path to more senior roles
• Remote/flexible working
• Private health insurance
• Training/personal development budget of a minimum of £500 per year
• Take your birthday as a holiday every year
• Holiday allowance increases by one day per year of service up to 5 years
• Employee Referral Scheme - we put money in your pocket for referring awesome people