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IT Operations Engineer
2 weeks ago
Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues.
Key Responsibilities
Monitor and manage network environments
Ensure optimal performance and update of critical network infrastructure
Provide technical support to end users
Resolve issues relating to hardware, software and mobile telephony across our end userbase
Perform routine maintenance and updates
Maintain and update network and compute environments
Collaborate with other functions and teams within IT and the wider business unit
Troubleshoot and resolve complex technical issues
Maintain knowledge documentation
Document network configurations, procedures and known issues
Assist in the implementation of new technologies
Implement and upgrade new services and platforms, adhering to appropriate change controls
Ensure compliance with company policies
Adhere to company and industry standards for security, data protection and all Standard Operating Procedures
Respond to and manage incidents and service requests
Respond and resolve incidents and requests within SLA/OLA
Manage and support Microsoft Azure environments
Monitor performance, troubleshoot issues and ensure security and compliance
Implement and maintain Azure based solutions
Manage virtual machines, storage accounts and networking components
Major Incident Management
Working with Service Management, coordinate and document major incidents through to resolution
Problem Management
Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information
Change Management
Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes
Other
Carryout any other reasonable duties as requested.
Functional Competencies (Technical knowledge/Skills)
Strong knowledge of network protocols, hardware, and software.
Experience with network monitoring tools and troubleshooting techniques.
Familiarity with end-user computing environments, including desktops, laptops, and mobile devices.
Experience with Microsoft Azure, including managing virtual machines, storage, and networking components.
Proficient in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration, Service desk, Noc is mandatory.
Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management
Experience, Education, and Certifications
Proven experience in a similar role within a Network Operations Center or IT Service Desk environment.
Proven experience in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration is required.
Bachelor's Degree in a technical discipline or equivalent project-related experience.
Willingness to work in a shift-based role supporting a 24x7 rotational.
Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential.
English: Fluent.
