Facility Executive Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Facility Executive - Soft Services

About JLL: JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Overview: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.

Key Responsibilities:

Administrative Management:

• Oversee day-to-day administration, including generating reports and managing stock trackers
• Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services
• Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods

Supply Chain and Inventory Management:

• Ensure adequate supply of consumables/materials for proper service operation
• Enter into supply and service contracts as approved by the client
• Maintain appropriate stock levels and escalate issues to ensure availability

Front Desk and Event Management:

• Oversee front desk activities and serve as the primary point of contact for reception area concerns
• Coordinate client event itineraries and F&B arrangements
• Foster teamwork and efficiency in café operations during busy periods

Financial Management:

• Maintain appropriate levels of petty cash to support FM operations
• Process vendor invoices in alignment with Amazon finance processes
• Conduct statutory compliance checks on all vendor invoices

Quality Control and Performance Management:

• Routinely inspect all services to ensure performance measures are maintained
• Set targets to achieve maximum team performance
• Develop policies and procedures for reception-related functions

Facility Oversight:

• Conduct daily walk-arounds of the facility
• Provide after-hours facility assistance as needed

Operational Risk Management:

• Update and implement Emergency Response plans, including conducting drills
• Manage operational audits and compliance
• Escalate incidents and problems as necessary

Performance Objectives:

• Meet or exceed best practices in service provision through contracts
• Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager
• Effectively manage the team to ensure high-quality service delivery

Qualifications and Skills:

• Bachelor's degree in Facility Management, Business Administration, or related field
• Proven experience in facilities management, with a focus on soft services
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and facilities management software
• Analytical and problem-solving skills
• Knowledge of health and safety regulations and best practices in facility management
• Ability to work flexibly, including after-hours when required

At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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