Branch Service Head

1 day ago


Noida, Uttar Pradesh, India CRI Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job DescriptionTo lead, plan, and manage the entire field service operations for cleaning machines, ensuring high levels of customer satisfaction, efficient service delivery, and profitability through effective team management and technical excellence.RequirementsService Operations ManagementPlan and oversee day-to-day field service operations across regions.Ensure timely installation, commissioning, preventive maintenance, and breakdown service support.Develop and implement service policies, procedures, and standards.Team LeadershipLead and mentor field service engineers, supervisors, and technicians.Set performance targets, conduct training programs, and ensure skill upgradation.Monitor manpower utilization and optimize field coverage efficiency.Customer Relationship ManagementBuild and maintain strong relationships with key customers.Handle escalated complaints and ensure quick resolution.Conduct customer satisfaction surveys and implement improvement actions.Technical & Process ImprovementProvide technical guidance and support to service teams.Collaborate with R&D and Production teams for product quality feedback and improvements.Drive digital tools adoption for service reporting and monitoring.Business & Financial ManagementControl service costs and improve service profitability.Monitor AMC (Annual Maintenance Contract) renewals and spare part sales.Analyze service data to identify trends and prepare monthly performance reports.check(event) ; career-website-detail-template-2 => ,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">


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