Service Technical Manager

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Job Title:  Services Technical Manager

Role Summary:

Provide leadership and technical guidance to Technicians and other teams engaged in maintenance & warranty support at Silliguri , West Bengal of 4500 HP and 6000 HP locomotives. The Maintenance Manager will be responsible to plan and execute all work to achieve best performance levels. Responsible for managing technical aspects of warranty claims, service diagnostics, and technical resolution for locomotive products, ensuring high-quality customer support and minimizing warranty-related costs.

Essential Responsibilities:

• Provide leadership role in diesel shed and technical guidance to Technicians and other teams    engaged in maintenance & warranty management  of 4500 HP and 6000 HP locomotives.

• The Maintenance Manager will be responsible to plan and execute all work to achieve best performance levels.

• The Maintenance Manager will ensure that all the activities being performed under scheduled, unscheduled maintenance including heavy maintenance and Wreck Repair of locomotives are as per laid down procedure and practices, within timelines, cost and quality including documentation and sign off.

• The Maintenance Manager will escalate all non-compliances of all work scopes to appropriate authority as defined.
  
  • Ensure all work performed follow laid down EHS policies and practices  
  
  • Responsible for compliance with local regulations and specific local customer safety policies in the entire shed.
• Conduct in-depth technical analysis of recurring failure modes
• Develop and implement technical repair strategies
• Interface between field service teams, engineering, and customers
• Manage complex technical warranty investigations
• Prepare detailed technical reports and recommendations
• Coordinate warranty repair protocols and technical documentation
• Support root cause analysis for critical locomotive system failures
• Develop technical training materials for warranty assessment

Minimum Qualifications:

• Bachelor's in Engineering with 12+ years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment.

• Willingness to work in 24x7 operations - different shifts, various days.

• Experience/exposure to IT tools for the purposes of planning and executing work.

• Ability lead teams in a shop environment.
 

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.