voice process

2 weeks ago

Bengaluru, Karnataka, India Growth One Full time ₹ 3,24,000 per year

Job Description:

We are hiring Customer Support Executives to assist international customers by addressing their queries and providing exceptional service. This role requires strong communication skills, a customer-first approach, and the ability to handle calls professionally.

Key Responsibilities:

  • Handle calls from international customers.
  • Provide accurate information regarding products, services, and policies.
  • Resolve queries, complaints, and requests efficiently while maintaining call quality.
  • Document interactions in the CRM/ticketing system.
  • Escalate unresolved issues to senior teams when necessary.
  • Achieve performance metrics like response time, first call resolution, and customer satisfaction.

Requirements:

  • All graduates are welcome.
  • Excellent verbal communication in English.
  • Strong problem-solving, listening, and interpersonal skills.
  • Ability to work in rotational shifts (5 days work, 2 rotational offs).
  • Positive attitude and willingness to learn.

Preferred Skills (Good to Have):

  • Freshers & Experienced are eligible.
  • Familiarity with CRM or ticketing tools.
  • Ability to handle escalations professionally.

What We Offer:

  • Competitive salary: ₹3.24 LPA (Approx. ₹27k in-hand) + performance based incentives
  • Two-way commuter assistance (cab facility)
  • Career growth opportunities within the organization
  • Global exposure and a dynamic work environment

Immediate Joiners Preferred – Send Your Resume on for quick responses.

Job Type: Full-time

Pay: ₹324,000.00 per year

Benefits:

  • Commuter assistance

Application Question(s):

  • Can you rate your English communication skills on a scale of 1 to 10?

Language:

  • English (Preferred)

Work Location: In person

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