is Hiring For International UK Voice Process

2 days ago

Delhi Gurugram NCR, India Wipro Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Requirements International Voice Process (Voice)

Work Experience 6-24 months

Summary Required Experience and Skills:

Medium level process complexity processing or analytical skills in more complex environments Low level of discretion and decision making within a decision framework. Mostly rules-based processing but with some judgement applied. Able to follow standard processes but understand variations from process i.e. BS Recs Ability to meet tight deadlines. Good interpersonal and customer service skills Excellent understanding of Insurance Industry for experienced colleagues Proficient in MS-Office (preferably Excel) Project management Quality management Results driven. Foster teamwork Giving feedback Provides an administrative support service within specified guidelines and Aviva brand values. Responds to customers enquiries where basic analysis and the provision of information is needed to resolve the issue, escalating where necessary. Gains the trust of the customer through the provision of accurate and timely information and support services. Records all information accurately on appropriate systems. Responsible for spotting opportunities for service and process improvement and feeding suggestions to manager.

Good to have experience: Solves straightforward problems. Analyses possible solutions within agreed guidelines. Delivers quality service to customers within a process or product area. Works under the supervision of a more experienced team member and will refer decisions for support and guidance. Relevant Experience Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements. Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Trainable Skills: Neutral Voice and Accent and call management UK Saving and Retirement Industry Skills Process Knowledge

Working Conditions UK shifts (5 days working)

Education Skills Graduate (Tech/Non-Technical background) *Technical profile (e.g. BE/B.Tech) considered with 6 months of International Voice experience. Work Location Gurgaon

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