Senior Process Lead, Service Delivery Unit
5 days ago
Company Description
ReSource Pro specializes in optimizing performance, streamlining operations, and driving growth exclusively within the insurance industry. As a trusted partner to over 2,000 insurance organizations—including carriers, brokers, wholesalers, and MGAs—ReSource Pro is a market leader in insurance process management, data and technology services, and operating model transformation. With an impressive client retention rate of over 96% for more than a decade, the company has consistently ranked on the Inc. 5000 list for 16 years, solidifying its reputation as a standout in excellence and innovation. ReSource Pro is dedicated to delivering exceptional value to clients and fostering a culture of excellence.
Role Description
This is a full-time, on-site role located in Bengaluru for a Senior Process Lead. The Senior Process Lead will oversee and analyze operational processes to enhance efficiency, identify opportunities for optimization, and implement improvements. Responsibilities include monitoring performance metrics, leading process improvement initiatives, managing key projects, collaborating across teams, and driving operational excellence to meet organizational goals.
Qualifications
- Strong analytical and problem-solving skills with experience in process improvement and workflow management
- Proficiency in project management and leadership, coordinating multiple teams effectively
- Excellent organizational, communication, and stakeholder management skills
- Ability to work in a fast-paced environment and meet set targets efficiently
- Knowledge of insurance processes and industry operations is a plus
- Bachelor's degree in a related field; MBA or equivalent professional qualification is advantageous
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