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Assistant Information Technology Manager
2 weeks ago
Job Description:
The Assistant Manager IT Operations will support the IT Operations Manager in overseeing the
day-to-day operations of the IT department. This role involves managing IT infrastructure, ensuring the
availability and reliability of IT systems, and leading a team of IT professionals. The ideal candidate will
have strong technical expertise, excellent leadership skills, and the ability to drive continuous
improvement in IT operations. This role requires a strategic thinker who can align IT Operations with
business objectives while ensuring the strategic goals security, scalability, and reliability of our Technology
environment.
Responsibilities:
Supervise IT Operations: Assist in managing the IT operations team to ensure the smooth
operation of all IT systems, including servers, networks, and applications.
Assist in supervising and mentoring IT sta, providing guidance and support. Coordinate and
manage daily IT operations to ensure smooth and eicient functioning.
Conduct performance evaluations and provide constructive feedback.
Monitor Systems Performance: Regularly monitor system performance and take proactive
measures to ensure optimal performance and minimal downtime.
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Ensure the security and integrity of all IT systems and data. Monitor system performance and
troubleshoot issues as they arise.
Incident Management: Oversee incident management processes, ensuring that incidents are
resolved quickly and eectively to minimize impact on business operations.
Infrastructure Management: Assist in the planning, implementation, and maintenance of IT
infrastructure projects, including upgrades and new installations.
Provide leadership and guidance to the IT operations team, including training, mentoring, and
performance management.
Security Compliance: Ensure IT operations comply with security policies and procedures to
protect the integrity and condentiality of company data.
Ensure compliance with company policies, industry standards, and legal regulations. Implement
and manage security measures to protect data and IT infrastructure.
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Documentation: Maintain accurate documentation of IT systems, processes, and procedures.
Continuous Improvement: Identify opportunities for process improvement and implement
changes to enhance the eiciency and eectiveness of IT operations.
Support: Provide advanced technical support and troubleshooting for IT issues escalated by the IT
support team.
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training to sta as needed. Address and resolve user issues and complaints in a timely manner.
Develop and maintain user documentation and guides.
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Evaluate vendor performance and ensure services are delivered as per agreements.
Technology
AGS JD Assistant Manager IT Operations.
Qualications:
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Bachelors degree in information technology, Computer Science, or a related eld.
Minimum of 5 years of experience in IT operations, with at least 2 years in a supervisory or
managerial role.
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Strong technical knowledge of IT infrastructure, including servers, networks, storage, and cloud
services.
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Proven ability to lead and motivate a team of IT professionals.
Excellent problem-solving skills and the ability to manage complex technical issues.
Strong communication skills, both written and verbal, with the ability to interact eectively with
technical and non-technical stakeholders.
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Relevant certications such as ITIL, CompTIA Network+, Microsoft Certied: Azure Administrator, or
similar are preferred.
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Deep understanding go ITSM and IT service operations Management.
Experience in project management and the ability to manage multiple projects simultaneously.
Understanding of cybersecurity principles and practices,
Experience in vendor and contract management.
Regards
Technology IT Operations and Infrastructure
Technology
If interested please contact
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