Associate Director

We are seeking a strategic and results-driven Director of HR – Compensation, Compliance & Benefits to join our leadership team. This role will be responsible for developing, implementing, and overseeing the company's compensation, benefits, MIS and compliance programs

to ensure alignment with business goals, legal requirements, and industry best practices. The Director

will also provide leadership to the HR team, work closely with senior management, and ensure that

our compensation and benefits offerings support talent retention, engagement, and satisfaction within

a fast-paced environment.

Compensation Strategy & Management:

Lead the development and execution of the company's compensation strategy, ensuring alignment with business objectives and competitive market positioning.
• Oversee the design and administration of salary structures, job grades, and bonus/incentive plans.
• Manage annual compensation review cycles, ensuring data-driven decisions on pay increases, promotions, and bonuses.
• Analyze and benchmark compensation data to ensure competitive positioning and internal equity.
• Partner with senior leadership to develop and implement compensation plans that attract, retain, and motivate top talent.

Benefits Administration:

• Oversee the design, implementation, and management of employee benefits programs, including health, wellness, retirement plans, insurance, and other employee perks.
• Ensure benefits offerings are competitive, cost-effective, and aligned with employee needs and expectations.
• Manage vendor relationships for benefits providers and regularly assess plan performance and employee satisfaction.
• Develop and communicate benefits strategies and policies to employees to ensure understanding and engagement.

Compliance & Regulatory Management:

Ensure compliance with all local, state, and central government laws and regulations related to compensation, benefits, and labor practices. Conduct regular audits to ensure policies and practices are compliant and identify areas for improvement.
• Stay up-to-date with changing labor laws, compensation regulations, and benefits trends, and proactively adjust company policies as necessary.
• Lead the preparation and submission of any government filings and reports related to compensation and benefits program.

Team Leadership & Development:

• Lead, mentor, and develop a high-performing HR team specializing in compensation, benefits, MIS

and compliance.
• Build strong cross-functional relationships with other HR teams (Talent Acquisition, Employee

Relations, etc.) and business leaders.
• Provide guidance on complex compensation-related matters, internal equity issues, and benefits

program concerns.

Reporting & Analytics:

• Develop and deliver regular reports and analytics related to compensation and benefits program

performance, cost management, HR metrics and employee satisfaction.
• Use data to drive decisions and continuous improvement of compensation and benefits offerings.
• Provide leadership with insights into the effectiveness of compensation and benefits programs and

recommendations for changes or enhancements.

• Minimum Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum 12 years of HR experience, with at least 5 years in a leadership role managing compensation, benefits, and compliance in a large, fast-paced BPO environment.
• Strong knowledge of HR policies, practices, and legal regulations related to compensation, benefits, and compliance, especially within the BPO industry.
• Experience in designing, managing, and bench marking compensation structures, incentive plans, and benefits programs for large-scale, multi-location operations.
• Proven experience with HRIS systems, compensation and benefits software, and data analytics tool.

Skills & Competencies:

• Strategic thinker with the ability to align compensation and benefits programs to business objectives and employee needs.

• Strong analytical skills with the ability to interpret data and make informed recommendations.

• Excellent communication and interpersonal skills, with the ability to engage effectively with executives, employees, and external partners.

• Deep understanding of compensation and benefits legislation, tax laws, and industry best practices.

• Demonstrated ability to manage complex projects, work under pressure, and meet deadlines.

Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at

Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment.