
Key Account Manager
19 hours ago
We're Hiring – Key Account Manager (KAM)
Location:
Indore, India
Company:
Ramesh Textiles India Pvt Ltd
Ramesh Textiles is a leading manufacturer and exporter of high-quality home textiles, supplying some of the world's best retailers. With strong growth, we are looking for a
Key Account Manager (KAM)
to lead customer relationships and drive business growth.
Role Overview
As a
KAM
, you will be the
face of Ramesh Textiles to our customers
. You'll manage key retail accounts, own commercials and costings, and ensure flawless communication between buyers and our internal teams. Working closely with Merchandising, PPC, QA, and Logistics, you'll make sure every order is executed
On-Time-In-Full (OTIF)
while building long-term growth with customers.
Key Responsibilities
- Act as the
single point of contact
for assigned buyers. - Handle
costing, price negotiations, and claims
with support from PPC & Procurement. - Drive
seasonal product roadmaps
with buyers. - Coordinate with internal Merchandising pods for T&A calendars and execution.
- Ensure
all customer emails and requests are responded to within 24 hours
. - Present weekly updates to management on account status, risks, and opportunities.
KPIs
- OTIF ≥ 95% for your accounts.
- Margin adherence (as per costing approvals).
- Customer satisfaction & repeat business.
- Growth in business share from each account.
- Communication SLA:
100% of customer mails acknowledged/responded to within
24 hours
.
What We're Looking For
- 6–12 years in
exports / textiles / apparel / home furnishing
. - Proven track record of
managing international retail accounts
. - Strong in
communication, negotiation, and relationship-building
. - Business acumen to balance customer satisfaction with profitability.
- Self-driven, detail-oriented, and able to lead cross-functional teams.
If you're passionate about customer relationships, driving business growth, and want to be part of a scaling textile export business
Apply on LinkedIn (Do not Call)
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