Customer Care Executive
5 days ago
Responsibility:
- Manage large amounts of incoming phone calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirement:
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
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