Customer Care Executive

2 days ago


Raipur, Chhattisgarh, India cult fit Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Responsibility:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirement:

  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills


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