Walk-in Drive For Technical- Service Desk- Pune
1 week ago
**Mphasis Walk-in Drive for Technical- Service Desk **
Date: 31st-Oct-25
Timings: 12pm to 3pm
Address: EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1. Survey No. 77, MIDC, Kharadi, Pune
**Essential Job Functions:**
- Effective Business Communication
- Strong time management
- Communication in neutral or American accent over phone and grammar skills
- Analytical skills
- Ability to follow process and procedures. Escalate unknown issues or questions without delay
- Prompt response to telephone calls, email, and instant message requests for technical support
- Operating the computer, OS and Knowledge base navigation
- Use of Ticketing tool
- Account Management / Password reset
- Active listening and probing skills
- Level 1 and 1.5 technical troubleshooting
- Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
- Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
- Proficient in MS Office 2013, 2016 and must have knowledge of O365
- Must have worked on Windows 7 and Windows 10 support for laptops and desktops
- Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
- Knowledge of Wyse thin and zero client support, set up and connectivity
- Supporting issues with Printer installations, HP Print and Scan via USB
- Cisco VPN client support
Immediate joiners preferred
Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.
#technicalsupport #JobOpportunity #MphasisWalkInDrive
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