Walk-in Drive For Technical- Service Desk- Pune

1 week ago

Pune, Maharashtra, India Mphasis Full time ₹ 2,00,000 - ₹ 6,00,000 per year

**Mphasis Walk-in Drive for Technical- Service Desk **

Date: 31st-Oct-25

Timings: 12pm to 3pm

Address: EON Kharadi Infrastructure Pvt Ltd, Cluster C, Wing 3, 5th Floor, Plot No. 1. Survey No. 77, MIDC, Kharadi, Pune

**Essential Job Functions:**

  • Effective Business Communication
  • Strong time management
  • Communication in neutral or American accent over phone and grammar skills
  • Analytical skills
  • Ability to follow process and procedures. Escalate unknown issues or questions without delay
  • Prompt response to telephone calls, email, and instant message requests for technical support
  • Operating the computer, OS and Knowledge base navigation
  • Use of Ticketing tool
  • Account Management / Password reset
  • Active listening and probing skills
  • Level 1 and 1.5 technical troubleshooting
  • Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
  • Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
  • Proficient in MS Office 2013, 2016 and must have knowledge of O365
  • Must have worked on Windows 7 and Windows 10 support for laptops and desktops
  • Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
  • Knowledge of Wyse thin and zero client support, set up and connectivity
  • Supporting issues with Printer installations, HP Print and Scan via USB
  • Cisco VPN client support

Immediate joiners preferred

Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.

#technicalsupport #JobOpportunity #MphasisWalkInDrive

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