US Collections Associate

3 days ago

Mumbai, Maharashtra, India Crescare Solutions Full time ₹ 35,000 - ₹ 45,000 per year

Job Overview

We are seeking a full-time US Collections Associate at the executive level to join our team. This position requires expertise in managing US collections processes and ensuring high customer satisfaction through effective communication. The role will involve working in international voice process.

Location- Mumbai

Shift- US shift (6:30pm to 3:30am)

5 days working, 2 week offs

Salary- upto 45k plus unlimited incentives (WFO)

Upto 35k (wfh)

Need Mumbai based candidates only.

Qualifications and Skills

  • Proven communication skills for successful interaction with international clients and resolution of collection issues.
  • Experience working within a BPO environment.
  • Proficiency in handling international voice processes and delivering effective communication to meet customer expectations.
  • Understanding of US collections processes with an ability to manage accounts and achieve set recovery targets.
  • Experience in international customer service aimed at providing top-notch client support and fostering customer loyalty.
  • Ability to effectively manage the US process and voice-based interactions to ensure smooth operations and customer satisfaction.
  • Previous experience in international sales to understand customer needs and deliver effective sales strategies.
  • Capability to work in a fast-paced environment while maintaining a professional approach to collection activities.

Roles and Responsibilities

  • Manage and execute collection strategies for outstanding balances from US-based clients efficiently.
  • Handle inbound and outbound calls while maintaining high standards of customer interaction.
  • Identify and resolve issues concerning customer payments and escalate as necessary to ensure swift resolution.
  • Maintain accurate records of client interactions, payment statuses, and account updates in our CRM system.
  • Work collaboratively with team members and cross-functional departments to achieve company objectives.
  • Communicate with clients to negotiate payment plans and ensure timely collections in compliance with company policies.
  • Stay updated with industry trends and continually improve product knowledge to facilitate effective communication.

  • Telecaller - Associate - Lending Collections

    1 week ago

    Mumbai, Maharashtra, India Paytm Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Telecaller - Associate - Lending Collections About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the...

  • US Debt Collection Process

    4 days ago

    Mumbai, Maharashtra, India ixamBee Full time ₹ 8,40,000 - ₹ 12,00,000 per year

    About us:Epicenter is a 24-year-old Technology & BPM organization that focuses on Process Improvement, Cost Reduction and uses Innovative Technology & Data Driven approaches to create customer & human-centric solutions to Improve Revenue & Customer Experience. We work with Global Fortune 500 Companies across various industry sectors, helping them build...

  • Telecaller - Associate - Lending Collections

    1 day ago

    Mumbai, Maharashtra, India Paytm Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About Us:  Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • Associate Partner

    2 weeks ago

    Mumbai, Maharashtra, India RKS ASSOCIATE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Associate Partner - OperationsLeading Dispute Resolution Law Firm | MumbaiAbout UsWe are a premier law firm based in Mumbai, specializing in dispute resolution with strong practices across Civil & Criminal litigation, real estate, and family law. Our reputation is built on delivering exceptional legal outcomes for our clients through strategic thinking,...

  • Associate - Executive Search (US)

    4 days ago

    Mumbai, Maharashtra, India XQtiv Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Future Colleague,Thank you for your interest in working with us. We welcome you to explore our firm and together evaluate if a shared journey awaits us.At its core, XQtiv is a global talent advisory firm. We are dedicated to solving complex talent problems for our clients from hiring top-notch talent to evaluating current and incumbent leaders.Our...

  • Associate, Collection Specialist, Risk Management Group

    6 days ago

    Mumbai, Maharashtra, India DBS Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Business FunctionRisk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful...

  • collection

    3 days ago

    Navi Mumbai, Maharashtra, India Pepper Advantage Full time ₹ 50,00,000 - ₹ 1,50,00,000 per year

    Company OverviewPepper Advantage is a global credit management and intelligence company with a strong presence in nine jurisdictions across the UK, Europe, and Asia Pacific. With USD55 billion in assets under management, we bring a unique, technology-centric approach to managing credit assets on behalf of our clients. Our focus is on leveraging real-time...

  • Associate - Executive Search (US)

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra XQtiv Consulting Full time

    Dear Future Colleague,Thank you for your interest in working with us. We welcome you to explore our firm and together evaluate if a shared journey awaits us.At its core, XQtiv is a global talent advisory firm. We are dedicated to solving complex talent problems for our clients from hiring top-notch talent to evaluating current and incumbent leaders.Our...

  • US Senior Associate

    4 days ago

    Mumbai, Maharashtra, India Eshana Hr Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilities :Prepare and review US tax returns: Forms 1040, 1065, 1120SDrive data collection and workpaper preparationCollaborate with accounting teams to ensure accurate filings based at US locations.Respond to client queries and IRS noticesCoach and guide junior staff membersManage year-round tax compliance including: Estimated payments,...

  • Collections Executive

    3 days ago

    Navi Mumbai, Maharashtra, India VGM Consultants Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    As a Collections Executive, you will be responsible for chasing outstanding debts, building strong relationships with customers, and achieving collection targets. You will need to have excellent communication and negotiation skills, as well as the ability to handle difficult situations and resolve conflicts.ResponsibilitiesContact customers via phone, email,...