Desktop Support Engineer

1 week ago

Lower Parel Mumbai Maharashtra, India Orbitouch outsourcing pvt ltd Full time ₹ 4,20,000 - ₹ 8,40,000 per year
  • Designation: Desktop support Engineer
  • Qualifications: Bachelor's degree in Information Technical or a related field
  • Experience: 2 years of experience in hardware and network industry
  • Salary: 4 LPA
  • Location : Sandhurst Road
  • Timing : 9am to 6pm

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  • Essential Duties and Responsibilities:
  • providing first-line support for hardware and software issues.
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
  • Set up new workstations, install software applications, and configure user accounts.
  • Perform regular maintenance on hardware and software to ensure optimal performance.
  • Maintain records of issues, resolutions, and inventory of hardware and software assets.
  • Assist in training users on new software and technologies, providing guidance on best practices
  • Set up and configure network hardware such as routers, switches, firewalls, and access points.
  • Troubleshoot and resolve hardware issues; perform regular updates and patches.
  • Use tools to monitor network performance and security; analyze traffic and usage patterns.
  • Maintain accurate records of network configurations, diagrams, and hardware inventories.
  • Work with other IT staff to integrate hardware with software systems and applications.
  • Ensure hardware security measures are in place to protect against unauthorized access and threats

Required Skills

  • Strong understanding of operating systems (Windows 11), hardware components, and common software applications.
  • Ability to diagnose problems quickly and efficiently.
  • Excellent communication skills to interact with users and understand their needs.
  • Ability to prioritize tasks and manage multiple support requests simultaneously.
  • Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems).
  • Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware.
  • Ability to diagnose and resolve hardware and network issues.
  • Experience with monitoring and management tools (e.g., Wireshark, Nagios).
  • Ability to communicate technical concepts to non-technical stakeholders.
  • Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial.

*

Job Type: Full-time

Pay: ₹420,000.00 per year

Application Question(s):

  • How many years of Proven experience in Desktop support engineer ?
  • How many years of Proven experience in Network and hardware industry ?
  • what is your current annual salary / ctc?
  • what is your expected annual salary / ctc?
  • what is your notice period? (in days)

Work Location: In person

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