Director - Financial Services Managed Services

6 days ago

Bengaluru, Karnataka, India BSR & Co Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year
Description
  • Director – Service delivery will require the candidate to lead large complex engagements or multiple mid-sized independent engagements in financial services operations environment. It will involve both build and run part of engagement/projects and delivering the objectives agreed with the client and onshore stakeholders. Having sound knowledge and experience in AML compliance and KYC CDD review/refresh and new client onboarding for individual and institutional clients is preferred.
  • The role will manage a team of ~500+ people in the delivery of services across multiple clients either in same geography or cross geography. The ability to engage and communicate with clients, onshore stakeholders, engagement teams and KGS Management along with good people management skills and experience are therefore essential, with a demonstrated track record of having successfully led large teams in an operation environment.
  • In addition, the role will be required to build an understanding of various technology platforms used to support the client delivery with a focus on process standardization and improvement to ensure our services are delivered to a high quality at low cost.
  • The role will involve working with several internal functions, so the ability to proactively build and maintain internal networks will be key to the success of the role.
  • The job responsibilities include:
  • Lead & manage processes for the client, ensuring effective operational delivery to customers
  • Maintain day to day client relationship activities and provide input, preparation and support to contractual Service Reviews
  • Build strong relationships with senior stakeholders onshore, KGS Leaders across different service lines and KGS Senior Management within MS.
  • Maintenance of Service Levels of the team and by overall engagement encompassing productivity, quality-based outcomes, thus, ensuring high level of customer service at all times
  • Actively protecting the client's interest at all times in every aspect of client delivery including complying with statutory regulations & legislation, maintaining highest standards of quality and ensuring that the potential risk to company arising out of operational lapses are minimized.
Responsibilities

Please refer to the above

Qualifications
  • Min 18 yrs in an operational environment, with at least 5 years spent in leading Operations, Minimum of 8 years of managing a large team (300+)
  • Strong communication and relationship building skills. Ability to represent KGS at client orals/pitches, roadshows with member firms and become a brand ambassador for KGS.
  • Budgeting, forecasting and planning experience in an operational environment
  • Commercially astute – ability to understand engagement commercials and manage costs per FTE to an optimum level.
  • Strong presentation skills and ability to engage senior stakeholders
  • Strong focus on results-led management and situational leadership skills
  • Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes
  • Preferred background in Financial services industry, with exposure to Banking Operations and Risk Management, under the ambit of  global service delivery set-up
  • Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
  • Ability to lead the team and developing others.
  • Presentation and Project Management skills. Focus on results-led management.
  • Must be flexible to work from office on all 5 days

  • Service Delivery Director

    5 days ago

    Bengaluru, Karnataka, India ERM Placement Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Delivery Director AD levelKey Responsibilities & Accountabilities:Oversee the delivery of large managed services program ensuring compliance to agreed SLAs, OLAs & XLAs with teams spread globallyEstablish and manage the governance framework, conduct service performance review meetings & delivery value to customer.Enable risk assessment and establish...

  • Technology Account Management Director

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Financial Services Software Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    TAM Director Long Description: The Director, Service Delivery (Off Shore - India) will be responsible for leading delivery teams with industry expertise to support CSS customers on their cloud journey with IaaS, SaaS and PaaS. Leadership and management of delivery team responsible for providing customers with the guidance and support needed...

  • Director of Shared Services

    1 week ago

    Bengaluru, Karnataka, India The Association of People with disability Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job InformationIndustryNGOSalary2-3 Lacs P.A.Date Opened11/04/2024Job TypeFull timeWork Experience10 + Years of ExperienceCityBangalore NorthState/ProvinceKarnatakaCountryIndiaZip/Postal Code560002About UsValidJob DescriptionAPD is a large and rapidly growing NGO. APD's Programs are supported by a variety of shared services that provide a variety of critical...

  • Director of Services

    15 hours ago

    Bengaluru, Karnataka, India Naukri Hospitality Jobs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a highly experienced and skilled professional to lead our services team as the Director of Services. The ideal candidate will have a strong background in hospitality and excellent leadership skills.Roles and ResponsibilityOversee the development and implementation of service strategies to enhance customer satisfaction.Lead and manage a...

  • GEC Service Director Environmental Services

    1 week ago

    Bengaluru, Karnataka, India Arcadis Full time US$ 1,50,000 - US$ 2,50,000 per year

    DescriptionLocations:  India, Philippines or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious...

  • Software Development Director

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Financial Services Software Ltd Full time ₹ 15,00,000 - ₹ 60,00,000 per year

    Software Development Director At Oracle Cloud Infrastructure (OCI), we build the future of the cloud for Enterprises as a diverse team of fellow creators and inventors. We act with the speed and attitude of a start-up, with the scale and customer-focus of the leading enterprise software company in the world. Oracle Generative AI Applications team is...

  • VP, CFO Office Services

    4 days ago

    Bengaluru, Karnataka, India Tresvista Financial Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About TresVistaTresVista is a global enterprise whose business model is built to deliver enduring value. TresVista combines best practices, technology-enabled execution, and industry-leading talent to drive meaningful results. By integrating advisory capabilities with scalable delivery, TresVista helps clients operate smarter and grow stronger. TresVista's...

  • Service Delivery Manager

    4 days ago

    Bengaluru, Karnataka, India Information Services Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role SummaryThe Senior Service Delivery Manager (SDM) is a critical leadership position with at least 12-15 years' experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface and single point of accountability for operational performance, contractual...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Delivery Manager – Job Description Job Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of Cloud and Infrastructure Services(CIS) programs and projects to meet customer needs, and responsible for managing customer relationships across their span of control. In this role, the SDM will be responsible for driving and...

  • Associate Director

    1 week ago

    Bengaluru, Karnataka, India KPMG Global Services Full time ₹ 2,00,00,000 - ₹ 2,50,00,000 per year

    Job Title: Cloud Solution Architect Practice Area: Advisory DigitalGeo Location: India, KGSThe fastest growing Big Four professional services firm in the U.S., KPMG is known for being a great place to work and build a career. We provide audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by...