Asst Manager

4 days ago

Noida, Uttar Pradesh, India ExcelR Solutions - Bangalore Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary
The Branch Manager will be responsible for overseeing all administration and operations- related activities at the branch. This role requires a proactive leader who can effectively handle student escalations, ensure smooth coordination between departments, and maintain strong relationships with government officials and other external stakeholders.

Key Responsibilities

  • Oversee day-to-day branch operations and administrative functions to ensure efficiency and compliance with company policies.
  • Act as the primary escalation point for student concerns, ensuring timely resolution and maintaining high satisfaction levels.
  • Coordinate and communicate effectively with various internal departments such as Academics, Sales, HR, Finance, and Facilities for seamless operations.
  • Liaise with government authorities and local officials for necessary approvals, compliance, and institutional requirements.
  • Ensure proper infrastructure management, including facility upkeep, safety, and vendor coordination.
  • Monitor and maintain branch-level documentation, reports, and operational data.
  • Supervise branch staff, ensuring adherence to company standards, discipline, and productivity goals.
  • Implement and monitor operational processes to improve efficiency and service quality.
  • Handle crisis management and provide immediate solutions to operational or administrative challenges.
  • Support management in audits, compliance checks, and process improvements.

Required Skills & Competencies

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities, especially in handling student escalations.
  • Proven experience in administration, operations management, or related areas.
  • Ability to liaise confidently with government officials and external stakeholders.
  • Leadership qualities with the ability to manage and motivate teams.
  • Good organizational and multitasking skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and basic reporting tools.

Qualifications & Experience
Personality Traits:

  • Bachelor's degree in Management / Administration / any relevant field (Master's preferred).
  • Minimum 5–8 years of experience in administration, operations, or branch management roles.
  • Experience in the education or training industry will be an added advantage.
  • Confident, proactive, and approachable.
  • Strong sense of ownership and accountability.
  • Calm under pressure and solution-oriented.

Job Category:
Training Operations

Job Type:
Full Time

Job Location:
Noida

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