Senior Manager
3 days ago
- Develop automation workflows using Microsoft Power Automate and custom apps using Power Apps to digitize and streamline processes.
- Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases.
- Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation.
- Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience.
- Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation.
- Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
- Create technical documentation, adoption guides, and knowledge articles to drive solution usage.
- Support change management efforts to ensure successful adoption of delivered solutions.
- Good communication and problem understanding skill.
- Candidate should be having knowledge and working experience on listed core technical skillset or technology domains:
- Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations.
- Monitoring: Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
- AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
- Scripting and Automation Framework: Python or PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
- Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
- Service Management & Tooling: Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.
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