Family Engagement Specialist needed in an Education Group in Hyderabad
4 days ago
Family Engagement Specialist needed in an Education Group in Hyderabad.
Immediate Joining
Key Responsibilities
Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately
Build effective, supportive and professional relationships with families to promote School's Amazing Learning and support prospective families in identifying their school choice options
Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices
Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice
Effectively managing workloads in a fast-paced environment
Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate
Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion
Abilities and Skills
Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage
Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, online databases, email, and web-based research tools.
Experience using Hub spot and Engage software, preferred
Ability to manage social media is an added advantage.
Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred
Ability to work collaboratively and establish rapport with diverse families and school staff
Ability to organize and coordinate work independently and set priorities in the context of a full, multifaceted set of responsibilities.
Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organizational matters.
Ability to engage in self-evaluation with regard to performance and professional growth;
Ability to establish and maintain cooperative working relationships with students, staff and others
Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
Effective analytical, critical thinking, writing and verbal communication skills
Required Qualifications
Bachelor's degree from an accredited college or university
Minimum 2 years' experience in sales and/or customer service environment
Strong proficiency in English (Written & Spoken)
Strong proficiency in Telugu (Written & Spoken)
Looking for Local candidates from Hyderabad
Only Shortlisted candidates will be contacted. Background verification will be conducted for selected candidate.
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