Account Manager, North America

This opportunity is a hybrid role at JumpCloud, requiring that you are able to work both on site and remotely in the location specified in the Job Description.

About JumpCloud

JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.

**About the Role

We are seeking an Account Manager based in India to oversee a $3M+ Book of Business  composed of North American (NA) customers. In this role, you will:

*
**Collaborate
with Renewal Specialists and TCSM teams to drive expansions, upsells, and ensure timely renewals.

*
**Drive adoption
of JumpCloud's solutions within existing accounts, identifying opportunities for further growth.

*
**Cover 5:30pm–2:30am
IST (Mon-Fri) to align with North American business hours.

*** Hybrid working - 3 days in WeWork offices and 2 days fully remote.

If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we'd love to hear from you

Key Responsibilities:

• Key Responsibilities Include:

Account Management & Growth

• Own a
  $3M+ BoB
  for NA-based customers, focusing on renewals, expansions, and upsells
• Leverage data-driven insights to identify growth opportunities within your portfolio
• Consistently meet or exceed Net ARR and related revenue targets

KPI Ownership & Strategic Planning

• Primary KPIs:
  Net ARR, renewals, expansion revenue
  , and adoption metrics
• Develop targeted account strategies to drive product usage and uncover upsell opportunities
• Accurately forecast your pipeline and maintain consistent reporting on key metrics

Cross-Functional Collaboration

• Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud's solutions
• Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage
• Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio

Escalation Management

• Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust
• Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders

Reporting & Stakeholder Engagement

• Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers
• Communicate effectively with both internal teams and external customers to maintain transparency and alignment

Requirements:

• 4+ years
  of experience in
  SaaS sales
  or account management, ideally serving North American markets
• Proven track record of
  driving renewals and expansions
  in a high-growth environment
• Willingness and ability to
  work 5:30pm–2:30am IST
  to align with NA business hours
• Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels
• Data-driven mindset
  with experience in CRM tools, pipeline analytics, and forecasting

Preferred Qualifications

• Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus
• Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN)
• Experience in a hyper-growth SaaS environment managing complex portfolios

Why Join JumpCloud?

• High-Impact Role:
  Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts
• Global Collaboration:
  Work with diverse, passionate teams dedicated to innovation and delivering customer value
• Career Growth:
  Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence
• Flexible Environment:
  Benefit from a hybrid work model with the resources and support you need to succeed

Join our mission to
"Make Work Happen"
by shaping the future of secure and unified access—empowering organizations to work seamlessly from anywhere.
We look forward to hearing from you

Where you'll be working/Location:

This role is
hybrid
in the country of India. You must be located in and authorized to work in India to be considered for this role.

This hybrid role is based in the 
Bengaluru metro area
 and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you JumpCloud is an incredible place to share and grow your expertise You'll work with amazing talent across each department who are passionate about our mission. We're out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud's three core values is to "Build Connections." To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses ) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at with the subject line "Scam Notice"