Senior Technical Sales Specialist

2 weeks ago

Delhi, Delhi, India Grocket Private Limited Full time US$ 60,000 - US$ 80,000 per year


Location:
Remote / On-site


Employment Type:
Full-Time / Part-Time


Shifts:
Flexible | Covering USA & Canada Time Zones

About the Role

We're looking for a
customer-focused Technical Support Sales Agent
to handle inbound printer support calls and outbound follow-ups with customers across the USA and Canada.

If you're skilled in troubleshooting, passionate about tech, and confident in sales conversations, this is the perfect opportunity to grow your career in a fast-paced, performance-driven environment.

Key Responsibilities

  • Handle inbound calls for computer setup, troubleshooting, driver installation, connectivity, and related issues.
  • Conduct outbound follow-up calls to offer solutions, promote products/services, and close sales.
  • Diagnose and resolve technical issues efficiently with clear, step-by-step guidance.
  • Promote and sell extended warranties, service plans, ink subscriptions, and related accessories.
  • Build trust with customers by understanding their needs and offering tailored solutions.
  • Record customer interactions accurately in CRM systems or internal platforms.
  • Achieve daily/weekly performance goals — including resolution time, sales conversions, and customer satisfaction.
  • Stay updated on latest models, software, and troubleshooting methods.
  • Ensure compliance with company policies and TCPA regulations for outbound calling in the USA.

Requirements

  • Minimum
    2 years of experience
    in technical support or sales (preferably both).
  • Strong knowledge of computer hardware/software and troubleshooting techniques.
  • Excellent
    English communication skills
    (verbal & written); bilingual
    French
    is a plus.
  • Ability to multitask, manage time effectively, and work both independently and in teams.
  • Proficient with CRM systems, remote support tools, and call center software.
  • Willingness to work flexible shifts aligned with
    USA/Canada time zones
    .

Preferred Qualifications

  • Experience in a
    call center or BPO
    handling US/Canada clients.
  • Prior
    sales training or certification
    .
  • Familiarity with
    remote desktop tools
    and troubleshooting
    Windows/macOS
    systems.

Compensation & Benefits

  • Competitive
    base salary + commission/incentives
    on sales.
  • Paid training and continuous learning opportunities.
  • Flexible
    work-from-home
    options (where applicable).
  • Health and wellness benefits (per company policy).
  • Clear growth path within technical support and sales divisions.

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