Business Support Analyst

1 week ago

Ahmedabad, Gujarat, India Webs Optimization Software Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:

Business Support Analyst
- SaaS Software (Callyzer)

Location:
Ahmedabad

Experience:
1 to 3 yrs

Job Type:
Full-time, Work from Office

About us:

Callyzer is a B2B Call Monitoring and Lead Management Software. Callyzer was established in 2021. In a short period, we have gained over 700 clients, and our software is being utilized by more than 12,000+ employees globally. Our key customers include 
Pristyn Care, Tata Capital, Cars24, WheelEye, Motilal Oswal, etc.

Roles and Responsibilities:

  • Support Senior Analysts:
     Assist senior business analysts in gathering, analyzing, and documenting functional requirements for projects and products.
  • Prepare Basic Documentation:
     Create preliminary SRS, flow diagrams, functional diagrams, mock-ups, and wireframes under the guidance of senior analysts.
  • Assist in Client Interactions:
     Support in conducting client calls, understanding customer requirements, and ensuring smooth communication between technical and business teams.
  • Research and Competitor Analysis:
     Conduct basic competitor research, summarize findings, and prepare reports for internal stakeholders.
  • Learn Agile Practices:
     Collaborate with the team to understand and implement Agile methodologies effectively.
  • Content Preparation:
     Contribute to preparing user guides, tutorials, and other product documentation with supervision.
  • Product Knowledge:
     Gain hands-on experience with the SaaS product (Callyzer) to assist in product demos and client onboarding processes.
  • Collaboration and Coordination:
     Work closely with the development, design, and quality assurance teams to track project progress and meet deadlines.
  • Tool Familiarization:
     Learn and utilize tools like Figma for wireframing, Google Docs, and Microsoft Office to prepare deliverables.
  • Requirements:
  • A minimum of 1 year of relevant experience is required.
  • Excellent Google Docs and Microsoft skills.
    (PowerPoint, Word, Excel)
  • Knowledge of wireframing software like
    Figma, Sketch, Adobe XD, etc.
  • Ability to multitask, prioritize, manage time well, and meet deadlines.
  • Excellent written and verbal Communication skills

Why Join our team?

  • Incorporated in 2013
  • 5 days working
  • An ever-growing team of 80+ highly talented professionals.
  • Flexible Working Hours
  • Medical Insurance
  • Healthy Career Growth, Opportunity to work with the latest technologies & frameworks.
  • Positive Atmosphere and Culture combined with Personal Growth
  • Job Satisfaction & Stability with a suitable leave policy
  • Fun Company Activities

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