CNOC Executive

• Posted Date

23 Jun 2025
- Function/Business Area

Customer Service
- Location

Mumbai
- Job Responsibilities

1. Ensure service requests are resolved within TAT raised by frontline
   
   team
2. Implement resolution in timely and qualitative manner
3. Highlight any potential breach of service level agreement
4. Provide required reporting and analytical support to operations
5. Identify opportunities for further development to increase first call
   
   resolution
6. Ensure closure of daily Service Requests assigned
7. Provision timely communication through SMS to customers for their
   
   service requests
8. Prepare relevant internal and external reports a per business
   
   requirements
9. Capture all the top issues and its reasons for Service level
   
   agreement breach
10. Ensure updation of trackers as per business requirements
11. Adhere to rostered timing, scheduled shifts and activities
12. Ensure updation of product, system, process and policy knowledge
13. Education Requirement

10 + 2 / Graduation degree in any discipline
- Experience Requirement

1 - 3 years
- Skills & Competencies

1. Collaboration skills
2. Analytical skills
3. Problem solving skills
4. Customer focus
5. Ownership mindset
6. Location Map : Mumbai