Cnoc Executive

Posted Date 23 Jun 2025
- Function/Business Area Customer Service
- Location Mumbai
- Job Responsibilities 1. Ensure service requests are resolved within TAT raised by frontline
team
2. Implement resolution in timely and qualitative manner
3. Highlight any potential breach of service level agreement
4. Provide required reporting and analytical support to operations
5. Identify opportunities for further development to increase first call
resolution
6. Ensure closure of daily Service Requests assigned
7. Provision timely communication through SMS to customers for their
service requests
8. Prepare relevant internal and external reports a per business
requirements
9. Capture all the top issues and its reasons for Service level
agreement breach
10. Ensure updation of trackers as per business requirements
11. Adhere to rostered timing, scheduled shifts and activities
12. Ensure updation of product, system, process and policy knowledge
- Education Requirement 10 + 2 / Graduation degree in any discipline
- Experience Requirement 1 - 3 years
- Skills & Competencies 1. Collaboration skills
2. Analytical skills
3. Problem solving skills
4. Customer focus
5. Ownership mindset
- **Location Map : Mumbai