Assistant General Manager-Food

11 hours ago

Odisha Waves Puri India MAYFAIR Hotels & Resorts Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Key Responsibilities:

  1. Operational Management:

    • Oversee the day-to-day operations of all food and beverage outlets.
    • Ensure that all services are delivered with the highest standards of quality and consistency, in line with hotel policies and guest expectations.
    • Supervise, train, and develop F&B team to deliver exceptional service.
    • Maintain the cleanliness and upkeep of all food and beverage areas, ensuring adherence to hygiene, health, and safety regulations.

  2. Staff Management and Training:

    • Assist in the recruitment, training, and development of all F&B staff to ensure a high level of skill, motivation, and performance.
    • Set clear performance expectations, conduct regular performance reviews, and provide feedback for staff improvement.
    • Foster a positive, collaborative work environment while encouraging teamwork and guest-focused service.

  3. Financial Management:

    • Support the management of F&B budgets, controlling costs, optimizing revenue, and maximizing profitability.
    • Monitor daily revenue, expenditures, and budgets for all F&B operations.
    • Review and analyze financial reports.
    • Assist in setting pricing strategies, promotions, and special offers to drive F&B sales.

  4. Guest Experience & Service Excellence:

    • Ensure that all F&B services meet the hotel's quality standards and exceed guest expectations.
    • Address guest complaints or issues promptly and professionally, ensuring complete guest satisfaction.
    • Conduct regular inspections of dining areas to ensure an inviting, comfortable, and clean environment for guests.
    • Develop and implement guest engagement initiatives to build loyalty and enhance the guest experience.

  5. Menu Development & Product Offering:

    • Work closely with the Executive Chef and F&B team to develop diverse, innovative menus that align with guest preferences, seasonal availability, and market trends.
    • Ensure that menus offer a variety of options to cater to all dietary needs and preferences.
    • Review and recommend changes to menu pricing and offerings based on market conditions, guest feedback, and profitability.

  6. Sales & Marketing Support:

    • Collaborate with the Sales & Marketing teams to create marketing strategies, promotions, and special events to increase F&B revenue.
    • Organize and execute special events such as themed dinners, banquets, and weddings, ensuring seamless operations and high guest satisfaction.
    • Promote the F&B services within the hotel and externally to build awareness and increase customer visits.

  7. Inventory and Supply Chain Management:

    • Oversee inventory control and ensure that supplies are ordered and stocked appropriately.
    • Maintain strong relationships with suppliers and vendors to ensure timely delivery of quality goods at competitive prices.
    • Implement cost control measures to minimize waste and ensure effective use of resources.

  8. Compliance & Safety:

    • Ensure that all food and beverage operations comply with local health, safety, and licensing regulations.
    • Oversee the implementation of proper sanitation procedures in kitchens and dining areas.
    • Ensure compliance with the hotel's policies and standard operating procedures (SOPs) at all times.

  9. Strategic Planning & Reporting:

    • Assist in the development and execution of short- and long-term strategies for food and beverage operations.
    • Provide regular reports on F&B performance, financial results, guest satisfaction, and operational issues.
    • Recommend improvements based on market trends, guest feedback, and operational analysis.

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