Sales Operations Specialist

1 week ago

Gurgaon, Haryana, India Resource Algorithm Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description (JD) in Short:

  • Support day-to-day sales operations and customer success processes.
  • Analyze sales data, create reports, dashboards, and presentations to identify trends and opportunities.
  • Collaborate with sales, marketing, finance, and product teams for operational efficiency.
  • Maintain product and customer master data and serve as a key point of contact for sales/customer communications.
  • Engage proactively with customers to drive satisfaction, upsell, and cross-sell opportunities.

Key Responsibilities:

  • Prepare and analyze sales and customer data to support decision-making.
  • Assist in implementing sales strategies and initiatives to meet revenue targets.
  • Provide training and support to sales representatives on tools and processes.
  • Communicate and coordinate with internal and external stakeholders for smooth operations.

Required Skills & Experience:

  • 2+ years in Sales Operations, Customer Success, or related roles.
  • Familiarity with manufacturing terminology preferred.
  • Proficient in
    MS Office (Excel, PPT)
    ; SAP knowledge is a plus.
  • Strong multitasking, problem-solving, communication, and process management skills.
  • Self-starter, innovative, and detail-oriented.
  • MBA preferred; graduate degree required.

Industry / Domain:

  • Manufacturing / B2B Sales Support
  • Sales Operations / Customer Success / CRM Management

Shift & Location:

  • Shift: 2:00 PM – 10:30 PM (Future: 7:00 PM – 3:30 AM)
  • Hybrid setup initially; Gurgaon Office

Additional Info:

  • Growth path: Promotion to Level II
  • Interaction with: Sales team, customer service reps, manufacturers' representatives
  • First 90 days goal: Familiarize with products and key reps who call regularly

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