
Quality Analyst
3 days ago
Role & responsibilities
Review Inbound and Outbound calls for call quality basis set parameters and ensure completion of daily targets on call observation
- Review Quality parameters and make changes whenever necessary in consultation with Operations
- Provide quality metric analysis on compliance scores, Customer Satisfaction, first call resolution of inbound agent
- Provide root cause analysis on program, team and agent level identified opportunities
- Provide recommended intervention activities to address quality metric opportunities identified
- Provide training agenda feedback on nesting quality metric performance
- Provide analysis on other operational metrics such as average handle time, emails per hour, etc
- Monitor QA Scores of the assigned team
- Monitor calibration levels
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Quality Analyst
3 weeks ago
Gurgaon, Haryana, India Quicket Solutions Full timeRole - Quality Analyst - AutomationResponsibilities:Key Responsibilities: a) Design, develop, and maintain automated tests scripts using Python or Java b) Work on existing automation frameworks or build frameworks from scratch c) Collaborate with developers and product teams to identify test requirements and ensure comprehensive test coverage d) Write,...
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Quality Analyst
1 day ago
Gurgaon, Haryana, India Job World Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required.Candidate must have worked as a quality analyst in international bpo in us healthcare process.contact Neeraj Rohit
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Quality Analyst
1 day ago
Gurgaon, Haryana, India TP Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, IndiaJoin our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success.What You'll Do: Monitor performance &...
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Quality Analyst
1 day ago
Gurgaon, Haryana, India Wsne Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSkill required: Quality Checks - Operational Audit & Compliance into InsuranceDesignation: Quality Assurance AnalystQualifications: Any Graduation Years of Experience:3 to 5 years
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Quality Analyst
1 day ago
Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Quality AnalystLocation:Gurgaon, IndiaReporting to:Assistant Manager QualityAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...
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Quality Analyst
3 weeks ago
Gurgaon, Haryana, India Neolytix Full timePosition Quality Analyst - AR US Healthcare RCM Location Onsite - Sector 18 Gurugram Shift Night Shift US Hours Company Neolytix About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our...
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Quality Analyst
1 week ago
Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
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Quality Analyst
2 weeks ago
Gurgaon, Haryana, India Sparsa Digital Full timeJob DescriptionA Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include :1. Developing and implementing quality control procedures2. Analyzing data to identify trends and areas for improvement.t3. Collaborating with cross - functional teams to...
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Quality Analyst
1 week ago
Gurgaon, Haryana, India Veye Research Full time ₹ 9,00,000 - ₹ 12,00,000 per year[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred]Job Title: Quality Analyst cum TrainerLocation: Sector 48, GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-TimeJob Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal...
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Quality Analyst
3 days ago
Gurgaon, Haryana, India Hindustan Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOnly Experience candidate with NABL exp 1-4yr+ considerRole DescriptionThis is a full-time on-site role for a Quality Executive located in Gurugram. The Quality Analyst will be responsible for conducting quality control and quality assurance activities, analyzing data to ensure compliance with quality standards, and maintaining quality management systems....