Senior/Staff Content Designer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Industries CDX team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively, iteratively, and strategically with our design, engineering, writing, research, and product partners to bring these designs to life. 

Great, tell me more

• You look at information architecture to make sure the narrative flow and structure of the design is logical and intuitive for users to follow.

• The experiences you create use simple language to reduce product complexity. You write the words, decide where they go, and how to deliver them inside our apps to help customers achieve their goals with Salesforce.

• Hand-in-hand with research and design, you work iteratively at the start of the product development cycle. Along the way, you'll gain experience gathering feedback, presenting to stakeholders, peers, and leaders about your work.

Note :- Please include your portfolio in your application

Required experience/skills:

• Previous experience working closely with product designers, or as part of a UX team

• Excellent in-app writing and editing skills

• Eye for design and information architecture     

• Ability to meet tight deadlines and communicate effectively with senior leadership

• Ability to adhere to styles and processes

• Ability to learn new technologies quickly

• Focus on quality and details

• Strong team player

• Customer advocate

Essential Skills

• 6-8 years managing complex content projects across multiple content portfolios as a content designer

• 2-4 years developing and implementing content strategy

• Strong collaboration skills to partner with stakeholders to identify key customer scenarios and prioritize content

• Proven ability to write across a spectrum of content types— UI text, onboarding, etc

• Experience in successfully partnering with SMEs to obtain, clarify, and validate content

• Strong customer focus with experience writing for engineering audiences

• Ability to meet tight deadlines with multiple deliverables

• Ability to adapt and make progress while dealing with ambiguity

• Great people and communication skills

• Focus on quality and details

• Ability to learn new technologies and tools quickly

• Excellent problem solver

Potential content includes:

• UI text and in-app user assistance

• User flows and designs 

• Online help and guides

• How-to and onboarding video

You will:

• Work with Content Experience and cross-functional teams and stakeholders to determine direction and priorities for your team

• Be a leader and contribute to overall Content Experience direction and priorities

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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