Technical Business Analyst

6 hours ago


Bengaluru, Karnataka, India Razorthink Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a skilled Technical Business Analyst with expertise in IT Service Management (ITSM) to join our team. The ideal candidate will play a critical role in bridging the gap between business needs and IT capabilities, ensuring successful delivery of ITSM initiatives including ITIL process improvements, tool implementations (like ServiceNow, BMC Remedy, etc.), and operational enhancements.

Key Responsibilities:

Gather, analyze, and document business requirements for ITSM initiatives and translate them into functional/technical specifications.

Collaborate with stakeholders, including IT operations, service desk, and development teams, to design and implement ITSM solutions.

Facilitate workshops and meetings to elicit requirements and define service management processes (Incident, Problem, Change, Request, CMDB, etc.).

Support the design and configuration of ITSM tools such as ServiceNow, BMC Remedy, or Cherwell.

Drive continuous improvement initiatives and identify automation opportunities within ITSM processes.

Develop process flow diagrams, user stories, and other documentation to support development and testing.

Act as a liaison between business users and technical teams throughout the project lifecycle.

Ensure ITSM processes align with ITIL standards and business goals.

Support UAT and training activities; assist in change management planning.

Track and report on project milestones, risks, and performance metrics related to ITSM implementation.

Required Skills and Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

5+ years of experience as a Business Analyst with a focus on ITSM.

Strong understanding of ITIL frameworks and ITSM tools (ServiceNow, BMC Remedy, etc.).

Experience with requirements gathering, process documentation, and workflow modeling.

Familiarity with technical environments, integrations, and data mapping.

Excellent communication and stakeholder management skills.

Proficiency in tools like JIRA, Confluence, Visio, or similar.

ITIL v3 or v4 certification is highly desirable.



  • Bengaluru, Karnataka, India Advantal Technologies Pvt. Ltd. Full time ₹ 56,700 - ₹ 7,06,788 per year

    Job Title: Technical Business AnalystLocation: Bengaluru (On Site)Employment Type: Full-timeAbout Us:Advantal Technologies Ltd is a trusted offshore software development and IT services provider, delivering innovative solutions to businesses worldwide. We are expanding our team and looking for a skilled Technical Business Analyst to bridge business needs...


  • Bengaluru, Karnataka, India Employvision Inc. Full time

    Technical Business Analyst (Contract, 6 Months)We are hiring for a Technical Business Analyst to join our team on a 6-month contractual, full-time basis. This role offers good monthly pay and flexibility to work across time zones.About the RoleAs a Technical Business Analyst, you will support enterprise data platform (EDP) operations across process...


  • Bengaluru, Karnataka, India Employvision Inc. Full time

    Technical Business Analyst (Contract, 6 Months) We are hiring for a Technical Business Analyst to join our team on a 6-month contractual, full-time basis . This role offers good monthly pay and flexibility to work across time zones. About the Role As a Technical Business Analyst, you will support enterprise data platform (EDP) operations across process...


  • Bengaluru, Karnataka, India People Prime World Wide Full time

    Job Title : Technical Business Analyst (ITX)Experience Level : 5 to 12 Location : PAN Type : Mode : Period : Immediate : CMMI Level 5Job Description :Key Responsibilities :- Gather, analyze, and document business and technical requirements for data integration use cases involving IBM ITX.- Interpret and map HIPAA X12 EDI transaction sets (e.g., 270/271,...


  • Bengaluru, Karnataka, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical BA with .NetThe main duties and responsibilities of a Technical Business Analyst include:Defining and documenting business needs and goalsTranslating business requirements into technical specificationsCollaborating with IT teams to design and implement technology solutionsConducting testing, troubleshooting and debugging to optimize...


  • Bengaluru, Karnataka, India Holiday Inn Club Vacations Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. Were committed to growing our people, memberships, resorts, and guest love. Thats why we need individuals who are passionate in life and bring those qualities to...

  • Business Analyst

    2 days ago


    Bengaluru, Karnataka, India AXA Global Business Services Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Notice Period - 2 weeks, Location BangaloreRole & responsibilitiesProfile Role: Associate Consultant (Business Analyst)Position Brief & Process SummaryA key member of the AD&M team in AXA GBS, the main responsibilities include working on Aura Next projects, understanding and meeting client requirements, preparations of BRD/TSD documents, and proactively...


  • Bengaluru, Karnataka, India DBSync Full time

    Job DescriptionYouAre passionate about technology, wake up every morning to experiment, learn and develop new solutionsAbout UsAt DBSync we provide opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for...


  • Bengaluru, Karnataka, India Sysmind Tech PVT LTD Full time

    Job Summary :We are seeking a highly skilled and experienced Senior Technical Business Analyst with a strong background in Avaloq core banking systems and wealth management. The ideal candidate will bridge the gap between business needs and technical solutions, playing a critical role in driving system enhancements, change initiatives, and delivery of key...

  • Business Analyst

    3 weeks ago


    Bengaluru, Karnataka, India Ascendion Full time

    Exciting Opportunity for a Technical Business Analyst - Insurance Domain (Bangalore) #BusinessAnalyst #Insurance #SQL #Agile #BangaloreAre you a seasoned Business Analyst with a strong technical aptitude and a passion for the insurance industry? We're seeking a talented individual with 7+ years of experience to join our dynamic team in Bangalore This is a...