Manager - ServiceNow Platform Architect - Hyderabad

Summary
Position Summary
Manager–ServiceNow Platform Architect,Deloitte Technology
Doyouthriveondevelopingcreativeandinnovativeinsightstosolvecomplexchallenges? Wanttoworkonnext-generation,cutting- edge products and services that deliver outstanding value and that are global in vision and scope? Work with other experts in your field? Work for a world-class organization that provides an exceptional career experiencewith an inclusive and collaborative culture?

Wanttomakeanimpactthatmatters?ConsiderDeloitte Global.
Workyouwill do
TheTeam– GDAS
We're leading with bold innovations by embracing risk with a design-driven and iterative approach that is transforming our IT Operationsonaglobalscaleandlookingforsomeonewithstrongscripting,operations,andsoftwaredevelopmentbackground.Unlike anywhere else in the industry, we are creating roles and teams that combine deep software knowledge with operations to drive unmatched service reliability.

Ourmissionistodeliverservicesthatmatterandachieveandsustainoperationalexcellence.Youwillbeattheheartoffulfillingour missionbybringingyourcloudexperiencetothetabletoownandhelpourvisionofengineeringreliabilityendtoend.Youwilldesign andimplementcontinuousimprovementofthemanagement,design,andfunctionofouroperationalenvironmentstoachievespeed and reliability to enable business agility and happy users

Key Responsibilities

• Platform Architecture & Design : Maintain and evolve the ServiceNow platform architecture, ensuring scalability, performance, security, and alignment with evolving business needs. This includes defining and implementing strategies for integration with other enterprise systems, focusing on operational efficiency and data integrity. Create and maintain detailed technical designs, architectural diagrams, and process diagrams. Take a leading role in the ServiceNow Platform Technical Design Authority (TDA).
• Enhancement Design & Support: Lead operational teams in the design of enhancements to existing ServiceNow applications and solutions. Collaborate with operational support teams to ensure seamless delivery of these enhancements, considering platform architecture and operational impact.
• Platform Operations & Support : Lead and contribute to the ongoing operational support of the ServiceNow platform, including incident management, problem management, and change management. Proactively identify and mitigate potential risks to platform stability and performance.
• Performance Optimization : Continuously monitor and optimize the performance of the ServiceNow platform, identifying and implementing improvements to enhance efficiency and reduce operational costs. Introduce and enforce new methodologies and technologies to improve platform performance. Accountable for KPIs and metrics related to service levels and platform health.
• Security & Compliance : Implement and maintain robust security measures to protect the ServiceNow platform and its data, ensuring compliance with relevant regulations and organizational policies. Stay abreast of emerging security threats and vulnerabilities.
• Upgrade & Patch Management : Lead the planning, execution, and validation of ServiceNow platform upgrades and patch deployments, minimizing disruption to business operations. Ensure proper version control and configuration management.
• Capacity Planning & Resource Management : Proactively plan for future capacity needs of the ServiceNow platform, ensuring sufficient resources are available to meet evolving demands. Optimize resource allocation to maximize platform performance and efficiency.
• Automation & Scripting : Develop and maintain automated scripts and workflows to streamline platform operations, improve efficiency, and reduce manual intervention. Utilize scripting languages (e.g., JavaScript, GlideRecord) to enhance platform functionality and automation.
• Documentation & Knowledge Sharing : Create and maintain comprehensive technical documentation related to platform architecture, operations, and support processes. Contribute to the knowledge base and promote best practices across teams.
• Collaboration & Communication : Effectively communicate technical concepts to both technical and non-technical audiences. Collaborate effectively with cross-functional teams to address platform-related issues and implement improvements.

Education&Experience Required:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Extensive experience (minimum 5 years) working with the ServiceNow platform, with a strong focus on platform administration and operational support.
• Deep understanding of ServiceNow best practices and development methodologies.
• Proven experience in ServiceNow platform architecture, including application design, integration, and security.
• Strong scripting skills (e.g., JavaScript, GlideRecord).
• Experience with ServiceNow integrations with other enterprise systems.
• Excellent communication, documentation, and presentation skills.
• Strong problem-solving and analytical skills.
• Experience with ITIL framework and best practices.
• ServiceNow Certified System Administrator certification is required; ServiceNow Certified Technical Architect (CTA) certification is preferred.

Competencies:
Technical Expertise
: Demonstrated expertise in ServiceNow platform architecture, administration, and operational support.

Problem-Solving
: Strong analytical and problem-solving skills, with the ability to identify and resolve technical issues effectively.

Communication
: Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely.

Collaboration
: Ability to work effectively with cross-functional teams and stakeholders.

Documentation
: Ability to create and maintain clear, concise, and accurate technical documentation.

Operational Excellence
: Proven ability to optimize platform performance, ensure stability, and maintain high service levels.

Location:Hyderabad
Work timings: 11AM to 8PM
Howyouwill Grow
AtDeloitte,wehaveinvestedagreatdealtocreatearichenvironmentinwhichourprofessionalscangrow.Wewantallourpeopleto developintheirownway,playing to theirownstrengths astheyhone their leadership skills.And,as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challengingassignments—tohelpacceleratetheircareersalongtheway.Notwopeoplelearninexactlythesameway.So,weprovidea rangeofresources,includingliveclassrooms,team-based learning, and eLearning. Deloitte University (DU): The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office, is an extension of the DU in Westlake, Texas, and representsatangiblesymbolofourcommitmenttoourpeople'sgrowthanddevelopment. ExploreDU:TheLeadershipCenterinIndia .

Benefits
AtDeloitte,weknowthatgreatpeoplemakeagreatorganization.Wevalueour peopleandoffer employeesabroadrangeof benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture
Ourpositiveandsupportivecultureencouragesourpeopletodotheirbestworkeveryday.Wecelebrateindividualsbyrecognizingtheir uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered,confident,and aware. We offer well-beingprograms and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life atDeloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Disclaimer: Please note that this description is subject to change basis business/engagement requirements and at the discretion of the management.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 305187