Application Support

5 days ago

PunePimpriChinchwad Area, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Computer Engineering

Travel Percentage
0%

Application Support (Linux, Unix and SQL- Australian Day Shift)
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About This Team
This team provides, you will play a crucial role in our team, leveraging your expertise in the FIS product or demonstrating a strong eagerness to learn. Your responsibilities will include monitoring alerts, addressing production issues, and creating problem tickets for unresolved issues. Additionally, you will collaborate closely with various stakeholders, including technology, operations, and other upstream and downstream teams, to ensure seamless communication and effective problem resolution. Your proactive approach and technical acumen will be key to maintaining the stability and efficiency of our systems.

What You Will Be Doing

  • Provides in-depth product support to FIS clients by resolving incoming inquiries
  • Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
  • Documents customer information and recurring technical issues to support product quality programs and product development

What You Bring

  • Minimum 1-4 yrs of considerable Hand on Experience in Unix, Linux, SQL are the primary requirements for the role
  • Willing to work regular early Morning shift (5.00 AM to 2.00 PM) – Australian Day Shift
  • Knowledge of the Derivative market especially on post trade activities
  • Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
  • Knowledge of Project Methodology viz. AGILE, Waterfall etc

Added bonus if you have

  • Knowledge of FIS' products and services
  • Knowledge of financial services industry and basic financial analysis principles and ratios

What We Offer You

  • An exciting opportunity be a part of World's Leading FinTech Product MNC
  • A range of benefits designed to help support your lifestyle and wellbeing
  • A multi-faceted job with a broad spectrum of responsibilities
  • A modern international work environment and a dedicated and innovative team

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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