Operations Lead

Nasdaq Technology is looking for a passionate AI Ops Specialist with focus on AI Operations, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a AI Ops Specialist, you are accountable for measuring (operationally and financially), and for driving and optimizing the adoption of the AI tooling across the CX organization. This role requires a blend of technical expertise, financial acumen, and strong communication skills to ensure AI initiatives deliver measurable business value.

We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets

With this position we offer

Join the FinTech Client Success organization, as a member of the PMO team you will be responsible for operational management of the AI initiatives sought at improving innovation and operational efficiency within the Client Experience teams.

Role Responsibilities -

As a AI Ops Specialist, your focus will be developing and implementing software solutions. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries.

Define adoption KPIs and metrics in collaboration with practice leaders - define the corresponding dashboards and supervising mechanisms – put monitoring in place

Convert defined metrics into financial impacts, in collaboration with the Finance and Management teams, and align with budgets and targets.

Drive adoption of AI tooling through focused campaigns and initiatives.

Collaborate with the internal Learning & Development teams to curate learning courses, certifications, and learning paths.

Evaluate AI initiatives, using cost vs. benefit analysis and supervising the encouraged ROI indicators.

Optimize operating and capital costs to improve ROI for AI tooling.

Present findings clearly and accurately to team members across functional and technical domains, including finance teams. 

We expect you to have: (Minimum Qualifications)

15-18 years of experience with confirmed expertise in AI initiatives and operations. 

Proven understanding of finance and financial impact analysis.

Strong analytical skill to analyze available data and able to develop reports and dashboards to support the leadership in timely and effective decision making. Bachelor's or higher degree in Engineering, Technology, or equivalent technical expertise.  

Excellent interpersonal skills with the ability to present findings clearly and accurately. 

Strong communication skills to effective engagement with different collaborators. 

Ability to collaborate with cross functional teams and drive the action plans for delivering the specified objectives.

It would be great if you (Preferred Qualifications)

Expert level proficiency in Excel and Power BI. Familiarity with AI governance, and ethical AI practices. Exposure to enterprise-level AI deployments and integrations.

Does it sound like you?

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Come as you are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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