Circle Operations

2 weeks ago

Guwahati, Assam, India Indus Towers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Circle-Level Operations Oversight

  • Manage end-to-end service delivery and operational workflows.

  • Ensure uptime and reliability of network and infrastructure.

  • Customer Experience Management

  • Track customer complaints and coordinate with support teams for resolution.

  • Implement initiatives to improve Net Promoter Score (NPS) and reduce churn.

  • Vendor & Partner Management

  • Supervise third-party vendors for maintenance, logistics, and service support.

  • Monitor SLA compliance and escalate issues when necessary.

  • Process Improvement

  • Identify gaps in operational processes and drive efficiency projects.

  • Support automation and digital transformation efforts.

  • Data & Performance Monitoring

  • Maintain dashboards for fault trends, service KPIs, and operational health.

  • Present insights to leadership for strategic decision-ma

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