Sales and Reservation Executive

5 days ago

Goa, India Le Seasons Group Full time ₹ 1,60,000 - ₹ 2,48,000 per year

Reservation Management

  • Handle all room reservation requests via calls, emails, OTAs, and walk-ins promptly and professionally.
  • Maintain updated knowledge of room types, rates, packages, promotions, and hotel facilities.
  • Process individual, group, and corporate bookings accurately in the PMS (Property Management System).
  • Coordinate with Front Office and Housekeeping for room allocation and special guest requests.
  • Ensure all booking details, payment terms, and guest preferences are correctly recorded.

Sales & Revenue Support

  • Assist in achieving monthly and yearly room revenue targets through proactive sales efforts.
  • Promote upselling and cross-selling of rooms, F&B, and other hotel services.
  • Follow up with potential leads and past guests to generate repeat business.
  • Support the sales team with rate proposals, contracts, and corporate/agent follow-ups.
  • Maintain relationships with travel agents, OTAs, and corporate clients.

Guest Service & Communication

  • Provide accurate information on hotel facilities, services, and promotions.
  • Handle guest inquiries, complaints, and feedback efficiently, ensuring customer satisfaction.
  • Maintain a courteous and professional attitude in all guest interactions.

Administration & Coordination

  • Maintain reservation reports, daily pickup summaries, and occupancy forecasts.
  • Reconcile daily bookings from all sources (website, OTA, walk-in, direct).
  • Coordinate with Accounts for advance payments, refunds, and billing queries.
  • Assist in preparing daily/weekly sales reports for management review.

Job Type: Full-time

Pay: ₹11, ₹20,939.81 per month

Language:

  • English (Preferred)

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