Logistics Executive
21 hours ago
Skills Required Role & responsibilities
- Manage end-to-end B2C shipment operations across multiple courier partners
- Coordinate with courier partners for pickup, delivery, delays, and escalations
- Handle and close NDR (Non-Delivery Reports), RTO, and reverse logistics cases
- Monitor SLA performance for pickups, deliveries, and closures
- Track shipment exceptions and ensure timely resolution through follow-ups
- Update shipment status, remarks, and resolution details in operations dashboards
- Work closely with Customer Success teams for client escalations
- Support Finance team with operational clarifications for billing, disputes, or credits
- Prepare daily operational trackers and basic MIS reports
- Identify recurring issues and highlight process or partner-level gaps
- Follow defined SOPs, escalation matrices, and operational workflows
Candidate Profile
Must Have
- 13 years of experience in B2C e-commerce operations / courier operations / logistics aggregator
- Strong understanding of pickup delivery NDR RTO reverse logistics flow
- Hands-on experience coordinating with courier partners (Delhivery, Ecom, XpressBees, Blue Dart, etc.)
- Experience handling shipment escalations and SLA tracking
- Working knowledge of Excel
Preferred / Good to Have :
- Experience working in a logistics aggregator / shipping tech / e-commerce platform
- Exposure to shipment dashboards, ticketing tools, or logistics software
- Ability to handle high shipment volumes and pressure situations
Skills Required
- Strong follow-up and coordination skills
- Operational problem-solving mindset
- Attention to detail and data accuracy
- Clear written and verbal communication
- Ability to manage multiple shipments and priorities
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