Team Leader
1 day ago
Roles and Responsibilities:
1. Develop and implement effective training programs to enhance team performance and productivity.
2. Collaborate with cross-functional teams to resolve complex issues and improve overall process efficiency.
3. Analyze KPIs such as AHT, Shrinkage, Attrition, Csat, Dsat, FCR, Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSat), Agent Evaluation Scores etc. to drive business growth & overall performance metrics.
4. Ensure compliance with quality standards and regulatory requirements.
5. Manage a team of customer service representatives to achieve operational excellence in Inbound Voice Process. 6. Oversee daily operations, ensuring efficient use of resources and effective communication among team members.
7. Provide coaching and guidance to team members on product knowledge, sales techniques, and customer service standards. 8. Ensure compliance with company policies, procedures, and regulatory requirements.
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Team Leader
6 days ago
Vashi Railway Station, Mumbai, India Aptispark Solution Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTeam Leader - (Sales -WFO) We are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO's. The ideal candidate will be responsible for coaching and mentoring a team 1)Roles and Responsibilities: · Candidates should have experience of Team Handling/Sales/KPIs. • Drive high...
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Team Leader
1 week ago
Andheri East, Maharashtra, India Quantsapp Private Limited Full time ₹ 3,00,000 - ₹ 5,00,000 per yearJob Title: Sales Team LeadAbout QuantsappFounded in 2016, Quantsapp is now India's Largest Option Analytics platform. Our application has been made to enable a systematic and smooth experience, making it easier for option enthusiasts to trade. We have more than 75 Analytical tool which cater data needs of all kinds of Option Traders.Our software engineers...
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Team Leader
2 weeks ago
Mumbai, Maharashtra, India MDI NetworX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Overview: You have to lead a team and ensure smooth operations in the healthcare sector. Your primary responsibilities will include assisting team members, managing a team, and ensuring adherence to norms. Key Responsibilities: - Assist team members with queries and take ownership of their targets & goals - Manage a team of 10-15 associates - Ensure...
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Team Leader
24 hours ago
Hyderabad, Mumbai, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per yearBeing a Team Leader, you will manage the day-to-day planning and operations of your teamThis includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedulesYou must be...
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Team Leader
2 weeks ago
Mumbai, Maharashtra, India BROCUS IT SOLUTIONS PVT LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTeam Leader -Sales-WFOWe are seeking a highly motivated and results-driven Sales Team Leader to manage and drive performance in our international BPO's US home security process. The ideal candidate will be responsible for coaching and mentoring a team of sales agents, optimizing conversions, and ensuring sales targets are met.Roles and Responsibilities:•...
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Team Leader
1 week ago
Mumbai, Maharashtra, India WSP Full time ₹ 8,00,000 - ₹ 25,00,000 per yearWSP Civil & Bridge Engineering team is seeking Team Leaders- Bridge to be part of this established and experienced team working on exciting large-scale projects. Due to recent successes the team is growing and offers excellent opportunities for the right candidates seeking new and exciting opportunities. The successful candidate will form part of an existing...
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Team Leader
2 weeks ago
Mumbai, Maharashtra, India SMC Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Team Leader - DealingLocation: Goregaon East, Pune & SolapurJob Summary:We are seeking an experiencedTeam Leader tolead a team of advisors in our Retail Department. The successful candidate will be responsible for managing and mentoring a team of advisors, achieving revenue targets, and ensuring excellent customer service.Key Responsibilities:Team...
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Team Leader
2 weeks ago
Mumbai, Maharashtra, India DeSimone Consulting Engineering Full timeJob DutiesManaging allocated projects as a Team LeaderCommunicating and sharing resources with other Team Leaders as demands for resources ebb and flowEnsuring those under your supervision perform assigned tasks effectivelyMonitoring and reporting attendance, lateness, and extended break violationReporting to SDE's Operations Manager any and all issues...
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Team Leader
5 days ago
Mumbai, Maharashtra, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe need someone who has the skills to call themselves a Leader. Someone withcollege or vocational school graduation as a qualification and has at least one (1) yearof relevant Team Leader experience managing at least 10+ teammates while working ina customer support role within an outsourcing or similar company. We need someonewith excellent verbal and...
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Team Leader
1 week ago
Navi Mumbai, Maharashtra, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearcurrently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profileProcess : Experience in Voice Process is mandatory (International)Background : BPO...