Atlassian Support engineer

7 days ago

Bengaluru, Karnataka, India Takeda Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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Job Description:
Key Responsibilities :

  • Provide day-to-day operational support for enterprise tools via
    ServiceNow, Email, and Teams:
    channels.
  • Troubleshoot and resolve user issues and requests, ensuring adherence to SLAs and preventing escalations.
  • Clearly explain tool functionalities and best practices to beginner and experienced users alike.
  • Learn and adapt quickly to new tools, processes, and technologies required for the role.
  • Understand platform updates and improvements, and communicate or discuss them effectively with the team.
  • Collaborate with cross-functional teams to identify and resolve issues and ensure seamless platform usage.
  • Monitor support queues, proactively managing tasks to maintain smooth operations.
  • Keep detailed documentation of support activities and contribute to improving reference guides and materials.
  • Proactively support platform migration, integration, and enhancement efforts as needed.

Skills and Qualifications :

  • Proven experience in a
    technical or operational support environment:
    with strong troubleshooting skills.
  • Ability to adapt to and learn new tools, processes, and technologies quickly.
  • Excellent communication skills to effectively assist users and collaborate with teams.
  • An organized and proactive approach to handling multiple tasks and responsibilities.
  • Familiarity with Agile methodologies and ITSM.
  • Good to have User experience with Atlassian Cloud or Server (Jira and Confluence).
  • Site Admin experience with Atlassian Cloud or Server (Jira and Confluence) is a plus.
  • Experience with ITSM tools (e.g.,
    ServiceNow:
    ) for managing incidents, requests, and SLAs.

Locations:
IND - Bengaluru

Worker Type:
Employee

Worker Sub-Type:
Regular

Time Type:
Full time

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