Urgent opening For Desktop Engineer L1

2 weeks ago

Dahej, Gujarat, India Team Computers Full time US$ 40,000 - US$ 80,000 per year

Greetings

Job Description:

We are looking for IT support roles at our Vilayat office. We are hiring for both Desktop Support Engineer.

Responsibilities:

Responsible for logging tickets, monitoring,

assigning tickets to respective support engineers.

Providing first level of remote technical support to clients.

Making sure that the tickets are responded within the

required time frame to meet the SLAs.

Escalating the calls to support manager if tickets are not

responded or resolved within the time.

Vendor management.

Preparing and scheduling daily, weekly and monthly MIS

reports and sending the reports to clients and managers.

Managing and maintaining the workflow, client contacts,

support contracts, SLA details, escalation matrix,

performance metrics, time entries etc. as per client

requirement.

Immediate joiners preferred.

Interested candidates can share resume

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