Manager - Facility

17 hours ago

Mumbai, Maharashtra, India Cushman & Wakefield Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title

Manager - Facility

Job Description Summary

Job Description

Position: Facility Manager-Soft Services

Role : Facility Operations - Soft Services

Site- HDFC Bank Ltd , Gigaplex, Tower 5

Major Responsibilities:

  • To achieve the timely and efficient delivery of C&W - PMSI to HDFC Bank Ltd , Gigaplex, Tower 5, in support of their business needs towards Soft Services in accordance with the service levels and Key Performance Indicators.
  • To Support , Advices and Assist Site Facility Manager (Tech) for coordination with the HDFC SPOC regarding matters on delegated levels of authority.

Facilities Operation

  • Manage/Supervise and monitor Soft Service aspect for HDFC Gigaplex, Tower 5 facilities including House keeping, Horticulture, CRM activity, Pest Control, Waste Management and any other activity as instructed by HDFC SPOC under purview of Contract.

  • Conduct Helpdesk Ticket Analysis and submit weekly report with challenges to close the same .

  • Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
  • Stringent follow up of requests & complaints from HDFC staff stationed at the building to HDFC SPOC .
  • Monitor and Supervise site related Soft Services Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.

  • Coordinate with on site team/ vendor on closures of Soft Services SNAGs on weekly basis.

  • Advise Site FM on additional purchase required for enhancement of services at the site .

  • Supervise process of Housekeeping is followed to ensure a clean, health & hygienic working environment.
  • Conduct Training for vendor staff for enhancement of Soft Service experience at the site.
  • Conduct Monthly Risk Assessments of all Soft Service activities
  • Mange all relevant Report – Daily/Monthly/MMR/HBR are prepared and submitted to management.
  • Implementing best practices / innovation and sharing report on time
  • Check on pest control service effectiveness

Vendor Management

  • To liaise with contractors, collect quotations and prepare quotation analysis.
  • Vendor evaluation: Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

INCO: "Cushman & Wakefield"

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