DH SAP Functional FICO

Job Purpose
Benchmark critical business processes and continuously identify opportunities for improvement, continuous enrichment of SAP solution and deliver best in class support SLAs (Service Level Agreements i.e. Call resolution time and cost matrices)

Job Context & Major Challenges
Job Context

In order to retain leadership position in its industry, UTCL has drawn ambitious growth plans. The growth phase of the organization demands uninterrupted support and regular enhancement of IT services to enable smooth functioning of critical business processes.

The application footprint of the organization has increased and with the expansion of the business, the number of users is also continuously growing. Hence, it is imperative that there be dedicated teams for maintenance of individual applications. A two tiered team would help differentiate responsibilities better. The senior member / Team Leader would be accountable for process standardization, identifying and implementing process business improvements, providing overall delivery services for the application, and guidance to team members.

Major Challenges

• Design common processes & solution with option to address varying localisation requirements
• Manage user resistance towards change management driven by systems
• Coordination and dependence on multiple stakeholders (on which the incumbent may not have much control and some of them may have different priorities) for timely delivery of solution
• Proactive legal, statutory and audit compliance in wake of dynamic business scenarioTowards this end, CMD has decided to standardize on SAP platform for all its business processes running across 22 manufacturing locations and more than 150 mktg offices. Our complete business processes like financial accounting, material mgmt, plant maintenance, production planning and sales & distribution etc are now carried out thru SAP.SAP FI experts are responsible for design, development, maintain and modification of all financial accounting processes thru SAP

Major Challenges: Communizing financial accounting processes and reports across large number of plants and mktg offices - including acquisitions having legacy systems Prioritizing & meeting requirements of diverse groups Thrust Areas

• Simplification and standardization of processes & MIS requirements.
• Compliance & governance
• Keeping abreast with technology (SAP)
• Ensuring availability of the business solution (as per SLAs)

Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
KRA1 1. Projects & enhancements

• Finalise solution design in SAP for all new initiatives, enhancements & change requests
• Ensure execution of SAP configuration & related developments as per solution design in adherence to project timelines
• Ensure user acceptance test, regression testing & end user training
• Support change management during implementation of projects & enhancements where required

KRA2 2. Identify improvement opportunities, Strategic inputs/ planning

• Benchmarking (internal and external) to identify opportunities for process improvements
• Understand product roadmap (SAP and other ERPs) to look for best-practices – relevant in our context
• Gather inputs (from market – vendors – external peers) critical to make step/ exponential improvements in respective functions
• Work with BAs/ BRM/ Head – ASG and prepare business case recommending roadmap & implementation of improvements

KRA3 3. Process standardization, drive usage and business KPIs to maximize business value

• Work with SMEs/ FHs to drive standardization of processes, data, controls and reports
• Analyse usage of IT systems and work with FHs to improve usage
• Develop business KPIs with inputs/ help from SMEs
• Analyse business KPIs and make suitable recommendation to FHs for improvements

KRA4 4. SLA management

• Ensure that SLAs are maintained
• Seek regular updates from the Section Heads on incidents logged for respective application
• To improve usage level by analysing trends of most common issues
• To ensure maximum availability and enhance usage of SAP system by analyzing and Identification of critical / recurring problems by taking corrective steps.

KRA5 5. Training – Users knowledge transfer

• Identify end user training needs (each location), develop training calendar. Execution of End user training plan
• Continuously develop/ strengthen Power Users
• Attend relevant seminars and conferences
• Cultivate and disseminate knowledge of application-usage best practices among his team as well as users
• Remain aware and informed of the latest technical and product knowledge as well as trends and competition for assigned products.
• Keep all documentation updated
• Knowledge sharing with Other Business in ABG Group where new / existing SAP is implemented/maintained.

KRA6 6. Audit compliances.

• Ensure system is aligned with internal, Statutory and control related compliance requirements