Assistant Manager

4 days ago

Ahmedabad Indore, India D&H Secheron Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Position Title: Assistant Manager Technical Services

Department: TSD

Location: PAN India

Company: D&H Scheron Electrodes Pvt. Ltd.

About the Company:

D&H Scheron is one of Indias leading manufacturers of welding consumables. Established in 1966, the company is ISO 9001:2015, ISO 14001:2015, and BS OHSAS 18001:2007 certified. We provide a complete range of welding solutions, including consumables, equipment, training, and fabrication. Guided by our core values of Quality, Innovation, and Import Substitution, we are recognized for offering Complete Welding Support

Purpose of the Role:

The role involves providing technical support and welding solutions to customers by conducting product demonstrations, handling technical queries, preparing welding documentation (WPS, PQR), and resolving welding-related issues. The incumbent will coordinate with field and plant teams to ensure customer satisfaction, product approvals, and technical compliance, while identifying new business opportunities through technical excellence.

Key Responsibilities:

  • Demonstrate and promote D&H Scheron welding consumables at customer sites and obtain product approvals.
  • Understand customer applications and recommend suitable welding procedures and solutions.
  • Prepare and review Welding Procedure Specifications (WPS) and Procedure Qualification Records (PQR).
  • Support customers in Vendor Qualification activities related to welding consumables.
  • Attend and resolve customer complaints in coordination with field, QC, and production teams.
  • Identify and explore new projects and customers by working closely with field staff.
  • Arrange and dispatch product samples in coordination with QC, Production, and Dispatch teams.
  • Conduct technical seminars and product awareness sessions for customers and channel partners.
  • Provide training to field staff on product applications, troubleshooting, and welding processes.
  • Register customer complaints in NAV and track resolution through proper coordination.
  • Visit customer sites for on-ground technical support, evaluation, and process improvements.
  • Ensure timely feedback collection and documentation of all technical activities.

Required Education and Experience:

  • Qualification: B.Tech / M.Tech in Mechanical or Welding Engineering.
  • Experience: 3–6 years of hands-on experience in Welding Technical Services.
  • Proficiency in WPS, PQR preparation, and Vendor Qualification processes.
  • Good understanding of customer handling, welding consumables, and industrial applications.
  • Strong analytical, planning, and execution abilities.
  • Excellent communication, coordination, and presentation skills.
  • Proficient in MS Office and ERP/NAV systems.

Key Competencies:

  • Strong knowledge of welding processes and applications (SMAW, GMAW, FCAW, SAW, GTAW).
  • Expertise in WPS/PQR documentation and Vendor Approval support.
  • Customer-centric approach with strong problem-solving ability.
  • Ability to conduct technical seminars, demonstrations, and product trials.
  • Effective cross-functional coordination with QC, Production, and Field teams.
  • Self-motivated, detail-oriented, and technically proficient professional.

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