Embedded Engineer

4 days ago

Mumbai, Maharashtra, India ENDEE ENGINEERS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Greetings of the day.

We specialize in the manufacturing, sales and after sales service of electronics and Various Range of Products focused on industrial safety and quality control.

To expand we have a very urgent opening as mentioned below.

Position:
Service Manager

Location:
Navi Mumbai (Kopar Khairane)

Experience:
3-5+ yrs

Salary – Open

Qualification:
B. E or B. Tech Electronic

Key Responsibilities:

· Overseeing the service operations of a company to ensure quality customer support and after-sales services.

· Formulating procedures and policies that define how the service staff can provide quality service, and support to customers.

· Establishing quality standards for staff to adhere to as part of their daily duties.

· Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues.

· Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements.

· Auditing the work of the service department to identify inefficiencies and devising solutions.

· Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better.

· Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement.

· Preparing comprehensive reports detailing all the activities of the service department to the senior management.

· Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution.

· Developing continuous process improvement initiatives that include workflow optimization, cost reduction, quality control and service delivery improvement.

Key Skills Required:

· Instrument Testing, Indicator Testing.

· Schematic Reading.

· Basic knowledge of Op-amp/ Resistor/ Capacitor/ Transistors/ Relay/ Modbus/ RS232, and other related components.

· Basic Technical Knowledge and Electronic Concepts should be clear.

Can travel anywhere across India, Good knowledge in service and Gas Detector Gas Analyzer etc., having good communication skill, having good knowledge of product, taking independent ownership and manage execution of program delivery and other related tasks, end-to-end.

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