ServiceDesk Analyst L1
1 day ago
Job Description –ServiceDesk Analyst (5+ Years Experience)We are lookingfor an experienced ServiceDesk Analyst with 5+ years of expertise inIT support and customer service. The ideal candidate will deliver high -qualitytechnical support, ensure SLA adherence, and drive service excellence acrossmultiple channels. KeyResponsibilities● Provide L1/L2support for incidents, requests, and service queries via phone, email,chat, and portal. ● Prioritize,troubleshoot, and resolve issues related to hardware, software, networks, andenterprise applications. ● Ensuretimely escalation of unresolved issues to appropriate support teams. ● Monitorticket queues and enforce SLA compliance for all incidents andrequests. ● Validateand follow up on aging tickets to ensure timely closure and avoid SLAbreaches. ● Maintainand update knowledge base articles and process documentation. ● Collaboratewith cross -functional teams to enhance user experience and service delivery. ● DriveServiceDesk initiatives and collaborate with stakeholders to take them forward. Required Skills& Experience● Minimum 5years of ServiceDesk / IT Support experience. ● Strongknowledge of ITIL processes (Incident, Request, Problem, Change). ● Hands -onexperience with ITSM tools (ServiceNow preferred). ● Proficiencyin Windows, Office 365, remote troubleshooting, and other enterpriseapplications. ● Excellent communicationand interpersonal skills with a customer -first mindset. ● Abilityto work in shifts and under pressure while maintainingprofessionalism. Preferred● ITILFoundation certification. ● Experiencein automation, self -service portals, or AI -driven support tools. AdditionalInformation● Therole requires working from the office as per shift requirements.
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ServiceDesk Analyst L1
4 days ago
Hyderabad, Telangana, India algoleap Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – ServiceDesk Analyst (5+ Years Experience)We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels.Key ResponsibilitiesProvide L1/L2 support...
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ServiceDesk Analyst
4 days ago
Hyderabad, Telangana, India Algoleap Technologies Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – ServiceDesk Analyst (5 Years Experience) We are looking for an experienced ServiceDesk Analyst with 5 years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels. Key Responsibilities ●...
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Service Desk Engineer
2 weeks ago
Hyderabad, Telangana, India OSI Digital Full timeJob Title Service Desk Engineer Experience 3-6 Years Location Hyderabad India OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an opportunity to grow to the next level as Lead...
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L1 SOC Analyst
1 day ago
Hyderabad, India UST Full timeDear Candidates,UST is looking for a L1 SOC Analyst with atleast 2-3 years of exp.equired Experience : 2-3 YearsNP : Immediate to 30 days onlyLocation: Kochi, Trivandrum, Hyderabad.JDThe primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection and...
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L1 SOC Analyst
19 hours ago
hyderabad, India UST Full timeDear Candidates,UST is looking for a L1 SOC Analyst with atleast 2-3 years of exp.equired Experience : 2-3 YearsNP : Immediate to 30 days onlyLocation: Kochi, Trivandrum, Hyderabad.JDThe primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection and...
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L1 SOC Analyst
22 hours ago
Hyderabad, India UST Full timeDear Candidates,UST is looking for a L1 SOC Analyst with atleast 2-3 years of exp.equired Experience : 2-3 YearsNP : Immediate to 30 days onlyLocation: Kochi, Trivandrum, Hyderabad.JDThe primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection and...
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L1 SOC Analyst
1 day ago
hyderabad, India UST Full timeDear Candidates, UST is looking for a L1 SOC Analyst with atleast 2-3 years of exp. equired Experience : 2-3 Years NP : Immediate to 30 days only Location: Kochi, Trivandrum, Hyderabad. JD The primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection...
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L1 SOC Analyst
16 hours ago
Hyderabad, India UST Full timeDear Candidates, UST is looking for a L1 SOC Analyst with atleast 2-3 years of exp. equired Experience : 2-3 Years NP : Immediate to 30 days only Location: Kochi, Trivandrum, Hyderabad. JD The primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection...
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L1 SOC Analyst
14 hours ago
Hyderabad, India UST Full timeDear Candidates, UST is looking for a L1 SOC Analyst with atleast 2-3 years of exp. equired Experience : 2-3 Years NP : Immediate to 30 days only Location: Kochi, Trivandrum, Hyderabad. JD The primary role of a SOC Level 1 Analyst is to serve as the frontline defense, managing first triage and ranking of security cases, and initiating the threat detection...
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Sccm / Azure Vd / D365 Onprem + Online
4 days ago
Hyderabad, Telangana, India Kiash Soluitons LLP Full timeHiring for multiple role as shared below - for SCCM and Intune Admin - 5+ yr Hyderabad - offering upto 12 LPA - for Azure VD role - 4+ yr Hyderabad / Bengaluru /Chennai ctc upto 15 LPA CTC 8.5 LPA - Hyderabad / Chennai Mandatory skill**:Intune, SCCM Migration, Patching, JAMF ( Knowledge), Device enrolment** For Exchange OnPrem + ONline 8+ yr ctc 22...